Any company engaged in providing IT support will no doubt exercise great care in who they hire on their roster as the importance of a good; if not outstanding IT support staff cannot be emphasized enough. It means having a good IT supervisor who can coordinate computer programming as well as perform system analysis. He/she should also coordinate computer operations such as data exchange methods, and also submission as well as distribution. The IT support supervisor shall also need to be able to format specifications as well as do the coding procedures. There may be more than one supervisor with others being involved with other aspects of IT support such as overseeing systems programming for workstations as well as taking responsibility for database administration and being there to answer specific issues related to individual edits.
At a lower level, the IT support staff would consist of persons that provide administrative support to the client and maybe even assists in website maintenance. There should also be personnel available that will manage the client’s local area network as well as other personal computers and also should be able to manage Internet servers and also their applications. Other responsibilities should include installing as well as upgrading personal computer hardware as well as software.
Some of the IT support staff may be hired to provide computer programming support and are responsible for writing code to process as well as edit incoming data. In reality, the responsibilities of the IT support staff would also encompass day-to-day support for an information system that could even involve handling the client’s multiple sites. The support staff should have the requisite knowledge as well as experience to handle PC as well as MAC hardware repairs, Server OS, Exchange as well as are able to maintain network switches as well as infrastructure. It is also necessary for the IT support staff to have good and even excellent communication skills as well as be good with people skills.
It is also a requirement for IT support staff to have at least two years of college background in the relevant subjects, A+ Certification as well as is Microsoft Certified, with hands-on experience in relevant hardware and software platforms. An individual with MCSE or CCNA would obviously be well suited for the job of IT support staff.
IT support spans a wide array of services for which a company that provides such services would need to look for specialists to handle the various functions required. There is an administrative side that handles normal client needs such as email, internet, computing services, mailing lists, and user groups. The support staff should also be conversant with various administrative systems in order to discharge their duties satisfactorily. In addition, they may also be called upon to provide training and provide resources and also handle telecommunications as well as other computing services.
With all these different areas of functionality to be addressed, the IT support staff needs to actively be the customer’s backup against all manner of breakdowns and disruptions which should be dealt with and put right at the earliest possible time.