Companies offer IT department support in a huge variety of ways. For example, a company might include email addresses or help boxes on their websites. Other companies might offer phone-based services. Still more may send assistants to the houses of the customers if the product is malfunctioning. There are truly a wide variety of tactics to offer IT support.
For a host of reasons, many companies offer phone-based services. These often use numbers that do not charge long distance fees. They might deduct from the available monthly minutes for some cell phone carriers, but the phone numbers typically are not ones that cost money to use.
People call the numbers and often talk to a machine that gives them number-based options for their choosing. For example, many companies will give customers the option of hearing things in English or some other language by pressing the first or second button.
In addition, some IT departments offer phone services that connect directly to a person. For many customers, this is much preferred, because it allows them to talk one-on-one with someone and have all their questions answers instead of choosing from a list of available options. A good amount of people like to converse with other humans, because they can explain the intricacies of their issue.
For example, virtually all major companies have websites, and most of those websites offer a Frequently Asked Questions section, which answers all the typical questions that would arise in regards to specific products and services. For some, this seems to be all the support that one needs. If the problem recurs frequently, then that means there is a high likelihood that the problem a customer is experiencing could be covered in this section.
Another form of assistance from tech people is over email. A bunch of companies will simply list one email address for frustrated customers to contact if they have any issues. This address might not connect to a single person. It might go straight to the first available assistant who can answer their questions. This system is popular, because people are becoming increasingly familiar with using their email. Also, if one worker does not know the answer to the question, he can always forward the request to someone else.
In a similar way to email, a lot of businesses may opt to having a dialog box on the website, often attached to the frequently asked question section. People do not need to have an email account to use some of these, but others require them. Once a customer types in his or her issue and presses the send option, then the request goes straight to someone who can answer their question and reply as quickly as circumstances allow.
For a wide array of different and important reasons, companies offer support from their IT departments. This support can come in many forms, through the telephone, websites, or even strands of email. No matter the system of delivery, however, the end result seems to remain the same. Companies want their customers to be as satisfied as possible, and to understand how to deal with any potential issue once it arises.