Benefits

1.    Cost saving on services: This is perhaps the most desirable result that can be achieved by outsourcing desktop support. The ongoing economic recession necessitates lowering of expenditure, while boosting productivity. Most desktop support providers offer their services at reasonable costs, while guaranteeing 24/7 support. This ensures a boost in productivity of your employees, while also making sure that your budget stays within acceptable limits.

2.    Additional skilled workforce: As long as your service contract is valid, you can rest assured of getting the best service from your provider. Desktop support providers hire only the most qualified experts for the job. All support personnel are certified professionals, who have years of experience in the field. They not only give support when required, but can also serve as an extension of your existing IT support team. There may be a lot of problems that your in-house team is unable to solve. In that case, your external desktop support group can back them up.

3.    Continuous support: You cannot expect your in-house support team to work 24/7. But, your external desktop support team will be there 24 hours a day, 7 days a week, and 365 days a year. So, you are guaranteed to get non stop support, no matter when you need it. All you have to do is make a phone call, and your problems will be attended to.

4.    Remote support: An external IT support team will not need to come over to your business facilities in order to solve small problems. When you opt for the service, simply inquire whether they provide remote desktop support. That will ensure that your problems are fixed faster with lowest possible downtime and for significantly lower fees as well.

5.    Response time: Your in-house IT support team may not be around all the time. They may be on leave, or call in sick on the very day when you face a critical problem. With your external support team, this is not a problem. If you have a constant support contract, you can be sure of getting excellent service whenever you require.

Desktop Support

Desktop support can give your business excellent quality service at reasonable prices. Providers can put a highly specialised workforce at your disposal, ensuring that you get nothing but the best service in the industry, whenever you require. Contact one of these providers today to ensure that you make big savings in your expenditure and boost employee productivity at the same time.

Share and Enjoy

The new customer helpdesk website uses the same software as NASA’s helpdesk system and provides customers with an enterprise-level ticket support system that can help companies to streamline their support process and provide an overview of an organisations’ support requirements, which can then be used by managers to increase efficiency in the organisation and see problem areas within offices and departments, which in turn can lead to improved workflow and happier staff. With trouble-free machines and IT systems, staff are less stressed and this creates a better work environment for all.

Customers of Network London’s IT support and cloud hosting services receive a very personal service delivery that ensures all helpdesk requirements are tracked and logged for compliance purposes and conform to ITIL and PRINCE2 methodologies giving customers peace of mind that processes are being followed to rectify support issues within the organisation and all details are logged for later reference and internal reporting..

Since 2006 Network London has provided highly-personal IT support services and cloud computing systems and with recent enhancements, the aim is to become the leading supplier of cloud systems and IT support services in the UK, using proven methodologies and passionate helpdesk support personnel based across the UK. Being one of the first cloud suppliers in the UK has given us unique experience to be able to offer enterprise-standard infrastructure to small and medium sized businesses with employees up to 2,000 people.

Share and Enjoy

IT support: The silver lining in a dark cloud

It is at these times that a competent IT support provider comes is of true benefit. They not only solve problems, but also help you get your business back on track. In fact, if you enlist the services of a good IT support organisation, then you may not run into critical problems in the first place. Here are the services that competent IT services will usually provide:

1. Data backup/ restore services: Good IT support service providers will usually provide the option to back up your critical business data on remote servers, from where you can restore it in case disaster strikes. Whether your hard drives have crashed or a fire has destroyed your office, you can always rest assured that your data is safe elsewhere. All that remains to do is call up your IT support company and ask them how you can restore data to the new hard drives.

2. Database management: Managing the databases of employee information, client orders and project work can be quite a hefty and specialist role. Good tech support providers will often offer to take care of the database management as part of their service package. It is worth considering opting for this service as an alternative to having a qualified database administrator on your payroll full-time, or even calling one in on a consultant basis.

3. On site support: Many technical support organisations provide on site support as part of their service plan. This involves sending a team of qualified and experienced support engineers to your business offices, in cases where the help desk is unable to deal with the issue remotely. If you get this service from your provider, you can actually do away with most, or even all of your in-house IT support team, saving a substantial amount in the process.

4. Training employees: If you are purchasing some new management software that your employees are not familiar with, it always makes sense to ask your IT support provider to train them. Some support organisations can also provide training about safe computing, proper usage of internet, etc.

5. Service Level Agreements (SLAs): When you opt for IT support, you will be given a guarantee on response times. Any time you call them up, they will respond to your problem within that time period. This will give you some peace of mind, in case you run into some trouble with your IT infrastructure.

IT support: Providing service in your language

A good IT support organisation will provide flawless service round the clock, at prices that are simply unbelievable. With these organisations, you get service in your language, thus enhancing comfort level, while also ensuring that there is no data lost in translation. Opt for a reliable IT provider to back you up in case of trouble with your IT infrastructure.

Share and Enjoy

The benefits of hosted desktop systems are manifold. However, the most significant ones are as follows:

1. Cost savings: This is undoubtedly the most significant advantage that hosted desktop services provide, especially during these recession plagued times. Having a hosted desktop service frees you from the obligation of purchasing powerful hardware, maintaining a server and a multitude of workstations, hiring a technically proficient support team and so forth. All these responsibilities are handled by the service provider, leaving you with a much less financial overhead and more time to concentrate on running your business, not supporting its infrastructure.

2. Secured data storage: Data security is of paramount importance in today’s world. The internet is rife with viruses and worms. Hackers are also constantly trying to access your sensitive data, including financial information like credit card numbers, passwords of bank accounts, etc. When you opt for a hosted desktop service, you will get solid security for your mission critical information. There will be firewalls and antivirus software installed on the server. Any type of data transfer will be encrypted, ensuring almost total immunity against hacking attempts. Even your e-mail conversations will be encrypted and scanned to prevent virus infections and hacking.

3. Automatic disaster recovery: Desktop hosting providers take back ups of your sensitive data on a regular basis, ensuring that if disaster strikes, your data will not be lost. If you try to maintain data stores of your own, you will have to worry about disaster recovery and business continuity in case of an unseen disaster. But here, you are free to concentrate on running your business. Your provider will take care of the rest of your concerns.

4. Flexibility of working from anywhere: Since your data is centrally stored on a server, you and your employees can access it from anywhere, via a web interface. This ensures that your business operations are never affected by any natural calamity, especially if your data is stored in a different geographical location.

These are the benefits of desktop hosting that are worth considering when opting for a desktop hosting service. You should definitely opt for such a service to give your business a significant leverage in today’s competitive business world. It will give you total peace of mind, and almost impenetrable security for your business data.

Share and Enjoy

Now that most organisations use IT facilities for nearly all their operations, they are worried about how to deal with such a situation because they know that they cannot continue operations without uninterrupted access to data. Here are the factors that usually cause ‘disasters’, along with some effective disaster recovery techniques.

Natural disasters may cause IT disasters. Droughts, landslides, tornados, hurricanes, electrical storms, floods and freezing conditions may damage the buildings in which hardware is kept. Natural calamities also damage communication systems or cause fires and power cuts. Such events also adversely affect the critical hardware of companies. IT infrastructure may also be lost during wars, terrorist attacks and burglaries.

Since most people are now aware that an organisation can be brought to its knees if its IT system is sabotaged, disgruntled employees, agents of rival companies and hackers who wish to harm a company may intentionally corrupt or destroy the data. However, such damage may also be caused unintentionally due to mistakes of employees.

All organisations that rely on computers must have a disaster recovery plan so that they can continue to function even if they lose vital data or hardware. The best way to ensure that all critical documents are available in such a situation is to store them at an alternative site. An organisation may also store its data in a different country so that it remains protected from regional natural calamities. Some organisations give their data to service providers who store the data in multiple locations. This reduces the chances of data loss because chances of simultaneous system failure in all locations are lower.

It should also be remembered that aside from the data which is used on a daily basis, certain other documents are important for the survival of a business. For example, lists that contain details of emergency services, personnel, products, suppliers and distributors have to be kept up-to-date and secure. The standard procedures and policies of the company with regard to administration, recruitment, remuneration, health and safety matters, production and storage are another set of important documents. Though copies of agreements, contracts, floor plans, industry regulation and papers related to litigation are not required everyday, such documents must be stored safely because the company can not function in the long run without them.

A disaster recovery plan should take the operations of all departments of the organisation into account. Departments like maintenance, human resources, accounts, sales, public relations, marketing, online customer service, e-commerce, quality control and production depend on IT infrastructure. Since all these departments must work properly for an organisation to function effectively, none of them should be excluded from the disaster recovery plan.

Share and Enjoy

1. Centralised data storage: The data storage in a central location allows you, your employees and clients to access stored data from almost anywhere in the world, via a password protected interface. Data is secured not only by password protection, but also by encrypting any sort of data transfer to and from the server.

2. Data security: Your clients’ sensitive data forms the backbone of your business. Any sort of tampering with that can prove to be irreparably damaging to your reputation. Fortunately, every hosted desktop service provider incorporates data security in its list of services. Antivirus software is always installed on the servers and kept updated. Some good firewall is always there, to prevent entry of worms and Trojans. Finally, the strong data encryption provides significant protection from hacking attempts.

3. E-mail hosting services: Most good desktop hosting services also bundle e-mail hosting services with data storage. Not only that, for a fee you can even get e-mail hosted on Microsoft Exchange platform. This provides unmatched security to all your sensitive e-mails, and also provides a means of accessing those from anywhere, any time of the day.

4. Prescheduled backup: Your data is always backed up at regular intervals by the service provider. So, in case of an unforeseen calamity, you can rest assured that your data will remain safe. This works even better if your provider is located in another country.

5. Technical support: Any good desktop hosting provider will also bundle IT support services with the plan. In case you or any of your clients have some problem accessing any data or e-mail, you will have someone troubleshoot it and have it fixed. All you have to do is to call their support desk and explain the problem to them.

6. Scalable storage: Are you expanding your business with new clients and more employees? Not a problem at all. Simply call up your service provider and let them know about it. Your data storage space on the server will be expanded to accommodate the extra load. All you have to do is pay a small fee for the service.

7. Cost effective storage: Hosted desktops provide good value for money, no matter how much space you need. You also get to save big on maintenance and support.

All these advantages make hosted desktop services a must for your ever expanding business.

Share and Enjoy

Business development manager Lee Smith says that “since selling cloud solutions back in 2006 it is now evident that mainstream business wants to adopt the principle of remote desktop services and cloud hosting, over traditional onsite server systems.
Whilst not every business is ready to adopt cloud hosted solutions, the security and disaster recovery benefits are obvious advantages that are swaying the minds of many managing directors.”

Microsoft’s recent advertising of cloud services has helped businesses recognise and understand some of the features and benefits available to them and although Network London provide both cloud hosting and onsite systems, there is an obvious trend towards remote desktops and cloud solutions such as virtual servers and hosted applications.

Using a scalable platform based on VMware technology, Network London offers high availability servers and desktops combined with financial compensation, should services fall below their extremely high service level agreements.

Whatever happens in the market, cloud hosted solutions are here to stay for the foreseeable future.

Share and Enjoy

1. Centralised data storage: The data storage in a central location allows you, your employees and clients to access stored data from almost anywhere in the world, via a password protected interface. Data is secured not only by password protection, but also by encrypting any sort of data transfer to and from the server.

2. Data security: Your clients’ sensitive data forms the backbone of your business. Any sort of tampering with that can prove to be irreparably damaging to your reputation. Fortunately, every hosted desktop service provider incorporates data security in its list of services. Antivirus software is always installed on the servers and kept updated. Some good firewall is always there, to prevent entry of worms and Trojans. Finally, the strong data encryption provides significant protection from hacking attempts.

3. E-mail hosting services: Most good desktop hosting services also bundle e-mail hosting services with data storage. Not only that, for a fee you can even get e-mail hosted on Microsoft Exchange platform. This provides unmatched security to all your sensitive e-mails, and also provides a means of accessing those from anywhere, any time of the day.

4. Prescheduled backup: Your data is always backed up at regular intervals by the service provider. So, in case of an unforeseen calamity, you can rest assured that your data will remain safe. This works even better if your provider is located in another country.

5. Technical support: Any good desktop hosting provider will also bundle IT support services with the plan. In case you or any of your clients have some problem accessing any data or e-mail, you will have someone troubleshoot it and have it fixed. All you have to do is to call their support desk and explain the problem to them.

6. Scalable storage: Are you expanding your business with new clients and more employees? Not a problem at all. Simply call up your service provider and let them know about it. Your data storage space on the server will be expanded to accommodate the extra load. All you have to do is pay a small fee for the service.

7. Cost effective storage: Hosted desktops provide good value for money, no matter how much space you need. You also get to save big on maintenance and support.

All these advantages make hosted desktop services a must for your ever expanding business.

Share and Enjoy

The most common reason a remote desktop service would be used is for business purposes.  Even though people do leave their jobs to go home for the day, the business day is never truly done.  There may be a time when they need to get to information on their main computer and with the help of a remote desktop, that action is very possible.  There is no need to worry about having to rush back to the office.  The main computer and all of its functions and applications can be accessed from any computer that has an internet connection.

When someone is looking to use a remote desktop service, they first need to find a computer with an internet connection.  A specific website will need to be accessed and the correct pass code will need to be entered.  Once this pass code is accepted, access is granted and the main computer can be accessed as if you were right there in front of it.  The files can be saved and transferred and used in any way that is needed.  This remote service offers convenience to anyone who wishes to be able to work out of their office.

Remote desktop services are a life saver for people who work from home.  This can be for employees who have opted to get out of the office and make one at home or it can be for freelancers who chose to work out of their homes.  Both types of employees will be able to gain access to a main computer and be able to perform the duties and the functions that they are expected to do.  Having the option to work out of the office as well as access the files and functions that are needed, saves time and energy by many people and creates more efficient work.

Share and Enjoy

August 2011 sees the launch of a new VMware based cloud platform designed to meet the needs of existing and future customers, with enhanced features such as server and data replication, fast graphic streaming, remote sound and a large storage capacity for hosted exchange email accounts. The on-demand service allows companies to customise their desktops to exact requirements and provides the ability to instantly deploy new applications and resources.

Hosted virtual desktops have been used by Desktop Anywhere’s customers since 2006 and with a proven track record of reliable and stable systems they are a leading provider of cloud services, offering guaranteed availability of 99.9% across all cloud hosting services, utilising multiple data centres for disaster recovery and failover benefits.

Lee Smith from IT company Network London says “there has been a steady increase in customer awareness of cloud computing over the past 4 years and now is the time for companies to take the leap and move their systems to the cloud to improve security and disaster recovery for their business”.

Desktop Anywhere prides itself on being able to offer cutting-edge infrastructure that delivers super-fast end-user experiences, enhanced security, efficiency and productivity for in-house staff and empowerment for mobile work forces with vastly improved office connectivity and remote working.

Gartner surveys suggest that cloud computing is set to grow significantly in the UK and Desktop Anywhere are ready to help companies take the next step in moving IT system to a secure, remote platform designed to maximise your business’ potential.

Empower your company now by contacting Desktop Anywhere, the experts in UK cloud computing.

Share and Enjoy