Privacy Policy

Our aim is to provide a safe and secure browsing experience for our customers and visitors and any concerns should be addressed to us by using the contact us page on our website.

This Privacy Policy applies to all of our websites and any of our mobile applications (“the Website”). In this Privacy Policy, when we refer to any of our Websites, we mean any website or mobile application operated by or on behalf of Network London. By accessing the Website, you agree to be bound by these terms and conditions whenever you access the Website on any device.

Any changes to this policy will be posted here. We reserve the right to vary this Privacy Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

Collecting visitor information

If you participate, subscribe or browse our website, we may collect data that allows us to understand what your needs and wants are, how you use our site and how we can improve the relevance and experience on the site. We currently collect the following type of information:

  • Browsing statistics using Google Analytics software and other credible 3rd party software. We use analytics to analyse how visitors find us and use our websites. This helps us when trying to improve the overall site experience and performance taking into account users location, navigation preferences etc.
  • Personal – via our various fill-in contact and/or registration forms, live chat application and/or existing customer portals. We may use the information you provide us with to notify you about changes to the Website or products, services or promotions that we think you might find of interest.

Ensuring privacy is maintained

We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have security measures in place to protect your information which we monitor regularly. Please be aware that if you disclose information on chat areas, your Profile page, comment areas, forums or other public services it may be possible for other people to use this information. We are not responsible for the disclosure of any information you post in this way or where we are obliged or permitted by law to do so.

We comply with the Data Protection Act 1998 and the Regulation of Investigatory Powers Act 2000 and all other legislation which governs the maintenance of privacy in your information. The Website provides a number of links to websites not operated by us or by companies associated with us. We take no responsibility for the use of any information about you which is collected as a result of your use of these websites and this privacy policy does not extend to any website operated by anybody other than us.

Disclosing information

In many circumstances we will not disclose personal data without consent, except where we are obliged or permitted by law to do so. We may disclose details about use of the Website to other businesses e.g. to demonstrate patterns of use to advertisers and other business partners. The information we pass on will not include any personal information by which you may be identified. We compile anonymous records of user trends which we may make use of ourselves, or pass to our associated companies. We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.


From 26 May 2012, the Information Commissioner will enforce a new EU Cookie Law that requires information on cookies to be provided to the website’s visitors and their consent obtained to place cookies. The guidance has been updated to clarify that “implied consent is a valid form of consent and can be used in the context of compliance with the revised rules on cookies” (please see here). You may contact us for clarification in regards to any of the points detailed in this privacy and cookie policy.

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences. Cookies are useful because they improve your overall experience and are referred to as session or persistent cookies:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser. On Network London’s Websites this may apply to live-chat forms.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated. On Network London’s Websites this may apply to existing customer portals and or fill-in forms.

Existing Cookies

1. ‘Strictly necessary’ cookies – allow running our website. Without the use of these cookies parts of our websites would not function. The information gathered by these cookies cannot be used for marketing or remembering where you have been on the internet.

2. Functional cookies – allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymised which means we can’t identify you personally. We use these types of cookies to improve your experience – remembering your preferences, settings, username. These cookies are mostly applicable to existing customer portals.

3. Analytics cookies – allow anonymous information to be collected for statistical purposes as to how visitors use the site. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information please click here ; or to opt out please click here.

4. Other third party cookies

Please note that on some pages of our websites you may notice that cookies have been set that are not related to Network London or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Network London does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies

Controlling the use of cookies

You have full control over the browser you use to navigate the internet, and may at any time use your browser settings to take control over the cookies you have got by disabling or enabling or deleting them individually or altogether. Should you set your browser to not accept cookies altogether, you may find that many websites will not function properly or at all. It may be possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. This gives you control over what is set on your device, but will slow down your browsing experience.

There are different levels of control that you can use: prevent just third party cookies being deployed, effectively opting out of behavioural advertising, blocking specific companies you do not wish to deploy a cookie. In order to manage your cookies, please see the links below:


Mobile device

Web Beacons and URL tracking

We may use web beacons and track URL’s, as part of our email communications and website analyses. Web beacons on web pages and or email communications enable us to see that an email message was successfully delivered and read, counting users who access a website or page. Tracked URLs will count the amount of clicks on a web page. This allows us to edit the site according to the popularity of the resources, pages you read. Web beacons, cannot be disabled individually, however by preventing cookies being used on your computer, you can prevent web beacons from tracking activity.

You may unsubscribe from our services and communications at any time by accessing the unsubscribe link at the bottom of every email we send, or, if you are a customer, by your personal details page within your Control Panel (also reached by the link at the bottom of every email).

Contacting us

If you have any questions or concerns regarding the way we use data, please email us via the contact us page on our website.