Rossair
IT support, the phone system and a website that brings in enquiries, all looked after by one team.
When nobody has the full picture of your IT
What we often hear
- You deal with several IT suppliers, and it takes time to work out who's responsible when something goes wrong.
- You're not sure your backups would work if you needed them, because nobody has tested them recently.
- The office network or Wi-Fi drops often, and your team has started working around it.
Leave it with us. We'll let you know what we've done and what comes next.
Your systems, looked after by people who know them
We manage your servers, cloud services, devices and network day to day. That means updates, monitoring, backups and dealing with your suppliers. Because our team stays, the people looking after your setup know how it fits together and why it was set up that way.
When a client's network went down, we went to site and arranged a temporary connection so their team could keep working while we chased the provider for a permanent fix. We stayed beyond normal hours to restore and test everything, so they could start the next morning without disruption.
Tell us about your setup and we'll come back to you today.
Send us a messageHow we look after your systems
Routine jobs done properly
We automate routine work such as setting up new users, laptops and software, so it is done the same way every time.
A clear view of your systems
We start with your business: your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend.
Planning ahead
Alongside the day-to-day work, we help you plan upgrades and replacements before they become urgent.
- 20years looking after IT for businesses
- 100+businesses across the world trust us with their IT
- 17people in the team, many of them here for years
What our clients say
Three of the 100+ businesses we look after, and what we do for them.
LAMDA
Everyday support for 180 people, with access reviews and backup testing built into how they work.
A private equity firm
A small team with serious duties to investors. We shaped their IT and cyber security policy and look after it day to day.
How we start working together
Send us a message
Tell us about your business and your current setup. Jessica, our Operations Director, replies personally the same day.
We get to know your systems
We look at your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend.
Meet your team and plan the handover
You meet the people who will look after your systems and see a clear handover plan. Then we take it from there.
What our IT system management includes
System management
We monitor your computers and servers and install updates, so they stay secure and working.
Equipment and licences
We keep track of your equipment, licences and warranties, so you can plan replacements and upgrades in good time.
IT automation
Routine jobs such as setting up new users, equipment and software are automated, so they're done the same way every time.
Mobile devices
We manage your business phones and tablets centrally, keeping them secure and up to date wherever your people work.
Cloud services
We look after Microsoft 365, Google, Dropbox and the other cloud services your team uses every day.
Supplier management
We deal with your other IT suppliers, from broadband to software, so you have one team to call.
Servers and backup
We look after your servers, check that backups run and can be restored, and plan for what happens if a system fails.
Internet and networking
We design and manage your internet connection, Wi-Fi and cabled network, and deal with the provider when something goes wrong.
Tell us what you need
Jessica, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business, what's working and where you need help.
Prefer to talk? Call 0333 335 5020. A real person answers, always.
LM04.202, The Leather MarketWeston Street, London SE1 3ER
A short walk from London Bridge and Borough stations
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Talk to us about your IT systems
Send us a message about your business and your current setup. Jessica, our Operations Director, replies personally the same day. The first step is a conversation about what's working and where you need help.
Send us a messageWhat is a managed IT infrastructure service?
A managed IT infrastructure service means an outside team looks after the systems your business runs on: servers, cloud services, devices and the network. With us, that includes updates, monitoring, backups and dealing with your suppliers. You'll know the people who do it, and they'll know your setup.
Who needs managed IT infrastructure services?
Growing businesses, usually of 20 people or more, whose systems have become too much to look after on the side. It suits firms with no in-house IT, and firms with an IT manager who wants specialist help alongside them.
What are the challenges of managing IT infrastructure?
Keeping everything updated and secure, making sure backups actually work, and managing several suppliers who each look after one piece. As a business grows, these jobs pile up on whoever looks after IT alongside their main job. One team that knows the whole setup makes them easier to keep on top of.
What are the benefits of managed IT infrastructure?
Your systems are kept updated and secure, backups are checked, and problems are more likely to be caught early. You get the breadth of a team for less than the cost of one hire. It also sits alongside our IT support, so the people fixing a problem already know your setup.
How many layers are there in IT infrastructure?
People often describe three layers: hardware, software and network. Hardware is the physical equipment, such as servers, computers and phones. Software covers the operating systems and applications your team uses, including cloud services such as Microsoft 365. The network connects them, from your internet line to the office Wi-Fi. We look after all three.
More managed IT services
IT support and helpdesk
Everyday IT support and helpdesk for your team. A real person answers the phone, always, and every ticket gets a human reply.
Cyber security
When clients, insurers or investors ask about your security, our cyber security service helps you answer with confidence.
VoIP and communications
Business phones and VoIP and communications, set up and looked after by the same team that supports the rest of your IT.
IT compliance
Help with IT compliance, from Cyber Essentials to the policies your clients and insurers ask to see.
The Cyber Security Vault: 22+ tools and apps
Most of them are free. We'll send you our list of resources you and your team can use to improve your cyber security straight away. No technical knowledge needed.