--- title: "IT Support FAQs | Network London" url: https://www.networklondon.co.uk/faqs description: "Answers to the questions businesses ask Network London: what IT support costs, how the handover works, who we're for and what happens after you enquire." publisher: Network London legal_name: Network Support (London) Ltd updated: 2026-10-10 --- # IT support questions, answered Network London is an IT support and cyber security company based in London SE1, supporting growing businesses in London and around the world. These are the questions people ask us most: how we work, what it costs, who we're right for and what happens when you move to us. ## Questions about our IT services ### Can we see how you work before we commit? Yes, and we'd encourage it. Most businesses start with a conversation and then our IT assessment. We start with your business: your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend. You also meet the people who would look after you, so you can judge the fit before you sign anything. ### What happens after I send an enquiry? Jessica Ruvin, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business: what's working, and where you need help. If you'd rather talk, call 0333 335 5020. A real person answers, always. ### Does Network London offer managed IT services or basic IT support? Basic IT support usually means someone fixes things when they break. With managed IT services, we look after your IT and security all the time. That covers the helpdesk your people call, keeping computers and systems updated and secure, cyber security and compliance, phones and IT projects. We also help you think ahead, so new systems and changes are planned rather than rushed. In practice it works like having your own IT department, with the breadth of a whole team behind it. ### Past IT providers have let us down. How will you be different? We hear this often. Usually nobody at the old provider really knew the business. Tickets were closed, the same problems came back, and updates only happened when someone chased. We're a team of 17, and many of us have been here for years: Meenash and Nazheer since 2016, Jamie since 2017, Ryan and Jessica since 2018. You'll know us by name, and we'll know your business. Every ticket gets a human reply, so you know we've seen it. If you'd like to hear it from someone else, we can put you in touch with clients who have been with us for a long time. ### How long does it take to get started? It depends on where you're starting from. If you're moving from another provider, we need secure access to your existing documentation, and we plan the handover with you. If nobody looks after your IT yet, we gather the details ourselves and write the documentation for you. Either way, we start with your business: your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend. ### We're worried about the handover. How does moving to you work? The handover is the biggest worry for most new clients, so we plan it with you. Before anything changes, you meet the people who will look after you and see a clear handover plan. We deal with your current provider for the transfer of data and systems, and only come back to you when we need a decision or information. If there's no provider to hand over from, we set everything up in the background. ### How much does Network London charge for IT support? Our managed IT services start from £1,000 a month. We build each package around your business, so the price depends on how many people you have, the systems you use and what you want us to take care of. We don't publish per-user prices. Once we understand what you need, we'll give you a clear figure. If you're weighing us against hiring, one in-house IT person can't cover every specialism. With us you get the breadth of a team for less than the cost of a hire. There's more detail on our [pricing page](https://www.networklondon.co.uk/pricing). ### Who are your services for? Growing businesses with 20 or more people who value a personal service, and whose own clients, investors or regulators expect them to take security seriously. Most of our clients have between 20 and 250 people, and many are in finance, investment, legal and professional services. We're not the right fit for very small businesses of fewer than about 10 people, or for anyone who only wants help when something breaks. We work best when both sides want an ongoing relationship. ### A client has sent us a security questionnaire. Can you help? Yes. It's one of the most common reasons businesses get in touch with us. We go through the questions with you, help you answer them with confidence, and put right anything that needs attention first. If a contract asks for Cyber Essentials, we can help you get certified. We hold Cyber Essentials Plus ourselves. ### Our staff are using ChatGPT and we don't have an AI policy. Where do we start? Most of our AI work so far has been helping teams use AI confidently and safely. We help you agree how your people should use AI tools, and set up tools such as Microsoft Copilot so they only reach the data they should. For a law firm with 75 lawyers, we built a 12-week programme around Copilot so the team felt confident using it day to day. An investment firm was having an AI platform built by another company, and we reviewed the detail for them. We found that their data would be stored in Singapore when it needed to stay in the UK, and that they wouldn't fully own what they were paying for. They went back to the table knowing what needed to change. ### We have a lot of IT requests. Don't we need a full-time IT person? Some businesses have one, and we can work alongside an in-house IT person or team. But one person can't cover every specialism, and there's no cover when they're away. We give you a whole team, with someone on site when you need it and scheduled visits if you want them, for less than the cost of a hire. ### Do you support clients outside London, or outside office hours? Yes to both. We're based in London SE1 and support clients around the world. Support runs 24/7, and a real person answers the phone. Most issues are sorted in a quick remote session. For bigger problems, we aim to identify the fix within 30 minutes. How long the fix itself takes depends on the issue. ### Do you offer anything for directors and partners personally? Yes. Our VIP concierge service is for founders, partners and directors whose working day can't afford to stop. They have a direct line to a senior engineer and IT director who know them, with priority support when they need it. We also take care of the practical things around their working life: a new phone, a home setup or a laptop ready before a trip. ## Tell us what you need Jessica, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business, what's working and where you need help. Prefer to talk? Call [0333 335 5020](tel:+443333355020). A real person answers, always. Thank you. Your message has been received and we'll be in touch shortly. Something went wrong sending that. Please call [0333 335 5020](tel:+443333355020) or email [letstalk@networklondon.co.uk](mailto:letstalk@networklondon.co.uk?subject=Network%20London%20-%20IT%20services%20query). ## Explore our managed IT services - [Cyber security](https://www.networklondon.co.uk/service/cyber-security): Clients, insurers and investors are asking harder questions about security. Our cyber security service helps you answer them with confidence and looks after your security day to day. - [IT projects](https://www.networklondon.co.uk/service/managed-it-projects): Our IT project service helps you plan and deliver new systems, cloud moves, office moves and network changes. We add the most value when we're involved early. - [IT support and helpdesk](https://www.networklondon.co.uk/service/it-support): IT support from people who know your business, 24/7. When you call, a real person answers. - [IT system management](https://www.networklondon.co.uk/service/managed-it-infrastructure): Our IT system management service looks after your computers, servers, cloud services and networks, and keeps them updated, secure and backed up. ## The Cyber Security Vault: 22+ tools and apps Most of them are free. We'll send you our list of resources you and your team can use to improve your cyber security straight away. No technical knowledge needed. --- Network London, LM04.202, The Leather Market, Weston Street, London SE1 3ER. Telephone 0333 335 5020. letstalk@networklondon.co.uk. Network London is a trading name of Network Support (London) Ltd, registered in England and Wales, company number 05991874. Network Support (London) Ltd is owned by Verdani Solutions Group Limited, which also owns the Network London trade mark.