--- title: "IT Help Desk Support London | Network London" url: https://www.networklondon.co.uk/service/it-support description: "IT help desk support in London. A real person answers, always, and every ticket gets a human reply. Support 24/7 from a team of 17 near London Bridge." publisher: Network London legal_name: Network Support (London) Ltd updated: 2026-09-30 --- # IT help desk support in London from people who know you Network London provides IT support and a helpdesk for growing businesses of 20 or more people. When your team calls, a real person answers. You'll know us by name, and we'll know your business. We're based near London Bridge and support clients across London and worldwide, 24/7. - A real person answers the phone, always - Every ticket gets a human reply, so you know we've seen it - Someone on site when you need them ## Why businesses move their IT support to us What we often hear from new clients - You log a ticket, it gets closed, and a week later the same problem is back. - Updates only arrive when you chase, and nobody at your provider seems to know your setup. - The business has grown, and someone has asked who actually looks after your IT. You'll know us by name, and we'll know your business. ## A small team that stays We're a team of 17, and many of us have been here for years. Meenash and Nazheer joined in 2016, Jamie in 2017, and Ryan and Jessica in 2018. That continuity means the person who picks up knows your people, your setup and what matters to you. In practice, **98% of IT requests are solved in a quick remote session**. For bigger problems, we aim to identify the fix within 30 minutes. Resolution time depends on the issue, and we'll let you know where things stand. Tell us what you need and we'll come back to you today. ## How our IT support works day to day - **A real person answers**: When you call, you speak to someone on our team, whatever the time. Support runs 24/7. - **A human reply to every ticket**: Email us or log a ticket and a person replies, so you know we've seen it. If someone can't work, we prioritise them. - **Someone on site when needed**: Most problems are sorted remotely. When one needs someone at the desk, we send an engineer to your office. - **20** years looking after IT for businesses - **100+** businesses across the world trust us with their IT - **17** people in the team, many of them here for years ## What our clients say Three of the 100+ businesses we look after, and what we do for them. ### Rossair IT support, the phone system and a website that brings in enquiries, all looked after by one team. [Read the story](https://www.networklondon.co.uk/case-studies#rossair) ### LAMDA Everyday support for 180 people, with access reviews and backup testing built into how they work. [Read the story](https://www.networklondon.co.uk/case-studies#lamda) ### A private equity firm A small team with serious duties to investors. We shaped their IT and cyber security policy and look after it day to day. [Read the story](https://www.networklondon.co.uk/case-studies#private-equity) ## How we start working together 1. **Send us a message**: Tell us about your business and what you need. Jessica, our Operations Director, replies personally the same day. 2. **We get to know your business**: We start with your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend. 3. **Meet your team and plan the handover**: You meet the people who will look after you and see a clear handover plan. Then we take it from there. ## What our managed IT support includes - **Unlimited requests**: Call, email or use the online portal whenever you need us. There is no limit on how often your team asks for help. - **Security awareness training**: Ongoing cyber security training for your team, so people can spot a suspicious email and know what to do with it. - **Site visits**: When a problem can't be fixed remotely, we send an engineer to your office to sort it. - **A team you'll know**: You'll know us by name, and we'll know your business. Several of the team have been here since 2016 to 2018, so you speak to people who know you. - **Support 24/7**: Support runs 24/7, so there's someone to call early in the morning, late at night and at weekends. - **Your IT documented**: We document your systems and processes and keep track of your equipment, licences and warranties, so the details are there when you need them. - **Regular days on site**: If you'd like an engineer in your office on set days each week, we can arrange it. Your team gets to know them, and they get to know your setup. - **IT assessment**: We start with your business: your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend. ## Tell us what you need Jessica, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business, what's working and where you need help. Prefer to talk? Call [0333 335 5020](tel:+443333355020). A real person answers, always. Thank you. Your message has been received and we'll be in touch shortly. Something went wrong sending that. Please call [0333 335 5020](tel:+443333355020) or email [letstalk@networklondon.co.uk](mailto:letstalk@networklondon.co.uk?subject=Network%20London%20-%20IT%20services%20query). ## Talk to us about IT support for your business Send us a message about your business and what you need. Jessica, our Operations Director, replies personally the same day. The first step is a conversation about what's working and where you need help. ### What is managed IT support? Managed IT support means an outside team looks after your IT for a monthly fee. With us, that covers the helpdesk your staff call, keeping your systems updated and secure, and help planning what comes next. You get the breadth of a team for less than the cost of one IT hire. ### Who needs IT support? Most businesses need it once they reach around 20 people. That's usually when IT can no longer be done on the side, and when clients and insurers start asking security questions. We work best with growing businesses of 20 to 250 people. Below about 10 users, we're not the right fit. ### Why use managed IT services? The reasons clients usually give us: - **The breadth of a team**: one in-house person can't cover every specialism. You get a team of 17 for less than the cost of a hire. - **People who know you**: you'll know us by name, and we'll know your business, so you don't explain your setup every time you call. - **Help thinking ahead**: alongside day-to-day support, we help with security, compliance and new systems before they become urgent. - **Cover when you need it**: support runs 24/7, and someone comes on site when a problem needs it. If you already have someone doing IT alongside their main job, we can work with them or take it on fully. ### What does IT support do exactly? In practice, our IT support covers: - **Helpdesk**: your team calls, emails or logs a ticket, and a person replies. 98% of IT requests are solved in a quick remote session. - **Bigger problems**: for anything more serious, we aim to identify the fix within 30 minutes. How long the fix takes depends on the issue, and we'll let you know where things stand. - **Looking after your systems**: we [keep your computers, servers and network](https://www.networklondon.co.uk/service/managed-it-infrastructure) updated and working. - **Starters and leavers**: accounts, laptops and access set up when people join and removed when they leave. - **Security**: [cyber security](https://www.networklondon.co.uk/service/cyber-security) protection for your devices and training for your team. - **Everyday tools**: help with Microsoft 365, Macs, iPhones and the other tools your people use. - **Backup**: making sure your data is backed up and can be recovered. It also covers advice on what to change or replace, and help with [IT projects](https://www.networklondon.co.uk/service/managed-it-projects). Tell us what you need and we'll explain what's included for your business. ### How much does IT support cost? Our IT support starts from £1,000 a month. The price depends on the size of your business, your systems and how much support you need. [Our pricing page](https://www.networklondon.co.uk/pricing) has more detail, and we'll give you a clear quote once we understand your business. ## More managed IT services - [Cyber security](https://www.networklondon.co.uk/service/cyber-security): When clients, insurers or investors ask about your security, our cyber security service helps you answer with confidence. - [IT system management](https://www.networklondon.co.uk/service/managed-it-infrastructure): IT system management for your servers, cloud services, devices and network, looked after by people who know your setup. - [VoIP and communications](https://www.networklondon.co.uk/service/voip): Business phones and VoIP and communications, set up and looked after by the same team that supports the rest of your IT. - [IT compliance](https://www.networklondon.co.uk/service/managed-it-compliance): Help with IT compliance, from Cyber Essentials to the policies your clients and insurers ask to see. ## The Cyber Security Vault: 22+ tools and apps Most of them are free. We'll send you our list of resources you and your team can use to improve your cyber security straight away. No technical knowledge needed. --- Network London, LM04.202, The Leather Market, Weston Street, London SE1 3ER. Telephone 0333 335 5020. letstalk@networklondon.co.uk. Network London is a trading name of Network Support (London) Ltd, registered in England and Wales, company number 05991874. Network Support (London) Ltd is owned by Verdani Solutions Group Limited, which also owns the Network London trade mark.