--- title: "IT Support for Law Firms in London | Network London" url: https://www.networklondon.co.uk/solutions/it-support-for-law-firms-and-solicitors description: "IT support for law firms and solicitors: protecting client material, answering security questionnaires and helping lawyers use Copilot with confidence." publisher: Network London legal_name: Network Support (London) Ltd updated: 2026-10-10 --- # IT support for law firms and solicitors Network London provides IT support and cyber security for law firms and solicitors with 20 or more people. From The Leather Market in SE1, a team of 17 looks after firms in London and around the world, protecting client material and helping lawyers use tools like Copilot with confidence. Network London provides IT support for law firms and solicitors to businesses across London from its office at The Leather Market in SE1, next to London Bridge. Ian is Technical Director at Network London, which he co-founded with Lee Smith. He is a certified ethical hacker (CEH), a CISSP and an ISO 27001 lead implementer, with more than 25 years' experience. ## What does IT support for law firms do? IT support for a law firm does the job an in-house IT department would. It keeps laptops, phones, Microsoft 365 and case systems working, answers the calls when something goes wrong and protects the confidential material your clients trust you with. Legal and professional services are among the sectors we know best. The firms we look after hold sensitive client information and are asked more and more detailed security questions by their own clients. Many are also working out how to use AI without putting that information at risk. We help with all of it. A real person answers the phone, always, and every ticket gets a human reply. Support is 24/7, which matters when a deadline doesn't keep office hours. Alongside the day-to-day support, we help you think ahead on security, compliance and new systems. ## What's included in our IT support for law firms? - [**Everyday IT support.**](https://www.networklondon.co.uk/service/it-support) For fee earners and support staff alike, from people who know your setup. - [**Cyber security.**](https://www.networklondon.co.uk/service/cyber-security) Protecting accounts, devices and client data. We hold Cyber Essentials Plus ourselves. - [**IT compliance.**](https://www.networklondon.co.uk/service/managed-it-compliance) Help with Cyber Essentials and with the policies and evidence behind your answers to client security questionnaires. - [**Microsoft Copilot and AI.**](https://www.networklondon.co.uk/service/microsoft-copilot) Helping your lawyers use AI confidently and safely, with a clear place to start. - [**Backup and disaster recovery.**](https://www.networklondon.co.uk/service/backup-and-disaster-recovery) So files can be recovered and the firm can keep working if something fails. - [**IT projects.**](https://www.networklondon.co.uk/service/managed-it-projects) New case systems, office moves and upgrades. We add most value when we're involved early. ## Does any of this **sound familiar**? - A client has sent a security questionnaire and nobody is sure how to answer it. - Lawyers are using ChatGPT and there's no firm-wide policy. - You log a ticket, it gets closed, and the problem comes back. ## What IT challenges do law firms and solicitors face? ### Client security questionnaires Clients and insurers are sending law firms increasingly detailed security questions. We help you understand what's being asked, put the right controls in place and answer with confidence. For many firms, that includes getting Cyber Essentials. ### Protecting confidential material Client files, emails and case notes need to be reachable by the right people and nobody else. That means sensible access controls, protected devices and backups that can actually be restored. ### AI without a policy Lawyers are already trying tools like ChatGPT, often without firm-wide guidance. The question is how to give them something useful and safe, and a clear policy for everything else. ### Working from anywhere Lawyers work from the office, from home, from court and from clients' premises. Their access needs to work everywhere without putting client material at risk. ## A story: a 12-week Copilot programme for 75 lawyers A law firm with 75 lawyers wanted to introduce Microsoft Copilot. We built a 12-week programme around adoption, so the team could feel confident using it in their day-to-day work. That's the approach we'd recommend for any firm: start with the people and how they work, then the technology. ## Why law firms choose Network London ### You'll know the people We're a team of 17, and many have been here for years. Meenash and Nazheer joined in 2016, Jamie in 2017, and Ryan and Jessica in 2018. The people answering the phone know your firm and remember your setup. ### Security is where we're strongest Our Technical Director, Ian Welch, is a certified ethical hacker (CEH), a CISSP and an ISO 27001 lead implementer. Cyber security and compliance are where we lead. ### Partners get priority Our VIP concierge service is for partners and directors whose working day can't afford to stop. They get a direct line to a senior engineer and IT director who know them, with priority support. We also take care of the practical things, like a new phone, a home setup or a laptop ready before a trip. ### Help when things go wrong 98% of IT requests are solved in a quick remote session. For bigger problems, we aim to identify the fix within 30 minutes, and someone comes on site when that's what it takes. ## What changes when **we look after your firm's IT** - You answer your clients' security questions with confidence. - Your lawyers use Copilot confidently and safely. - Partners have a direct line through our VIP concierge service. - You know who to call, and the person answering knows your firm. ## How to choose IT support for your law firm Many firms come to us after a provider where nobody really knew them. These questions help you find one that will: 1. **Do they understand legal work?** Ask how they've helped firms with client security questionnaires and confidential material. 2. **Who will look after you?** Meet the people, and ask how long they've been there. 3. **What do they hold themselves?** A provider should be able to show its own security certifications. We hold Cyber Essentials Plus. 4. **How do they approach AI?** Ask how they'd introduce tools like Copilot, and how they'd keep client material safe. 5. **What happens out of hours?** Check who answers when a deadline runs late. 6. **What are the service commitments?** Response times should be written into the contract. 7. **How will the handover work?** It's the biggest worry for new clients. Ask for the plan, and meet the people who will run it. ## Tell us what you need Jessica, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business, what's working and where you need help. Prefer to talk? Call [0333 335 5020](tel:+443333355020). A real person answers, always. Thank you. Your message has been received and we'll be in touch shortly. Something went wrong sending that. Please call [0333 335 5020](tel:+443333355020) or email [letstalk@networklondon.co.uk](mailto:letstalk@networklondon.co.uk?subject=Network%20London%20-%20IT%20services%20query). ## Related guides - [Cyber security for law firms](https://www.networklondon.co.uk/cybersecurity/cyber-security-for-law-firms): protecting client material and answering security questionnaires. - [IT support for professional services](https://www.networklondon.co.uk/solutions/it-support-for-professional-services): for firms whose clients expect security to be taken seriously. - [Microsoft 365 consultancy](https://www.networklondon.co.uk/solutions/microsoft-office-365-consulting-services): getting more from the tools your firm already pays for. - [IT consultancy in London](https://www.networklondon.co.uk/solutions/it-consultancy-in-london): help planning new systems and projects. ## Frequently asked questions ### How much does IT support for a law firm cost? Our support starts from £1,000 a month. The figure depends on how many people you have, how your systems are set up and what you want included. We start with your business: your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend. There's more on our [pricing page](https://www.networklondon.co.uk/pricing) and in our guide to [IT support costs](https://www.networklondon.co.uk/solutions/it-support-costs). ### How can a law firm start using AI safely? Start with a policy, so everyone knows what they can and can't put into AI tools. Then pick one safe starting point, often Microsoft Copilot, and give people time to learn it. For a firm with 75 lawyers, we built a 12-week adoption programme so the team felt confident using Copilot day to day. ### What happens after a law firm gets in touch? Jessica Ruvin, our Operations Director, replies to every enquiry personally, the same day. The first step is a conversation about your firm, what's working and where you need help. ## About Network London Network London is an IT support and cyber security company in central London, based at The Leather Market, SE1, next to London Bridge, Tower Bridge and Borough. For 20 years it has looked after IT and security for growing businesses, so their people can get on with their work. A team of 17 supports more than 100 businesses in London and around the world. Network London is a trading name of Network Support (London) Ltd, registered in England and Wales, company number 05991874. Network Support (London) Ltd is owned by Verdani Solutions Group Limited, which also owns the Network London trade mark. ## The Cyber Security Vault: 22+ tools and apps Most of them are free. We'll send you our list of resources you and your team can use to improve your cyber security straight away. No technical knowledge needed. --- Network London, LM04.202, The Leather Market, Weston Street, London SE1 3ER. Telephone 0333 335 5020. letstalk@networklondon.co.uk. Network London is a trading name of Network Support (London) Ltd, registered in England and Wales, company number 05991874. Network Support (London) Ltd is owned by Verdani Solutions Group Limited, which also owns the Network London trade mark.