0333 335 5020letstalk@networklondon.co.ukRemote supportClient portal

Network London

Central London IT support and cyber security for 20 years

IT support in London from people who know your business.

Network London looks after IT and security for growing businesses, so your people can get on with their work. We're a team of 17 at The Leather Market, SE1, next to London Bridge, trusted by more than 100 businesses in London and around the world. You'll know us by name, and we'll know your business.

Or call 0333 335 5020. A real person answers, always. Read our client stories.

letstalk@networklondon.co.ukClient portalCall 0333 335 5020Get in touch

London IT support, cyber security and AI, looked after by one team

Start with the one you need most. The same people look after the rest when you're ready.

An IT company in London you'll know by name

We work best with growing businesses of 20 to 250 people whose own clients, investors or regulators expect them to take security seriously. You'll know the people looking after your IT. They'll know your business and be there when you need them.

  • A team that stays

    Meenash and Nazheer joined in 2016, Jamie in 2017, Ryan and Jessica in 2018. The people you speak to next year will be the people you speak to now.

  • A real person answers

    Always. Every ticket gets a human reply, so you know we've seen it. If someone can't work, they come first.

  • Thinking ahead with you

    Alongside the day-to-day, we help you plan for security, compliance and new systems. Security is led by Ian Welch, a certified ethical hacker and CISSP with over 25 years' experience.

  • VIP concierge service

    For founders, partners and directors whose day can't stop. A direct line to a senior engineer and IT director who know them, and help with the practical things: a new phone, a home setup, a laptop ready before a trip.

What's included in our London IT support

Day-to-day help is where most clients start. This is what it looks like, how quickly we respond and what it costs.

  • A real person on the phone, 24/7

    Call 0333 335 5020 and a real person answers, always. Every ticket gets a human reply, so you know we've seen it. If someone can't work, they come first.

  • Most issues fixed remotely

    98% of IT requests are solved in a quick remote session. For bigger problems, we aim to identify the fix within 30 minutes. Your service commitments are set out in your contract.

  • On-site IT support across London

    Someone comes on site when you need them. We're based at The Leather Market in SE1, a short walk from London Bridge and Borough stations.

  • Your devices, accounts and Microsoft 365

    We look after your laptops, phones, user accounts and Microsoft 365, including Apple Macs, iPhones and iPads, and keep an eye on things so problems are caught early.

  • Security from the same team

    The people who support your IT also look after its security. Network London holds Cyber Essentials Plus, and we help you answer your clients' security questions.

  • A clear monthly price

    Our London IT support starts from £1,000 a month, depending on the services you need and the size of your team. Every bill is itemised. See pricing.

An engineer at a desk in the evening, monitors glowing

What we hear on first calls

Something has usually just shown up a gap.

  • "We've been sent this security questionnaire and I don't know where to start."
  • "We log a ticket and it just gets closed."
  • "Everyone's using ChatGPT and we don't have a policy."
  • "I just want someone who knows us."
Tell us what's going on

How moving to Network London works

Changing IT provider is a worry for most people. This is how we keep it straightforward.

  1. A conversation about your business

    Jessica, our Operations Director, replies to every enquiry personally the same day. We talk about your business, what's working and where you need help.

  2. We look at how you work

    Your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend.

  3. A clear handover plan

    You meet the people who will look after you and see the plan before anything moves. We run the handover so your team can carry on working.

Could you answer a client's security questions today?

More clients, insurers and investors now send detailed security questionnaires before they sign, and some contracts require Cyber Essentials. We help you answer with confidence, and put right anything that needs attention first.

Security at Network London is led by Ian Welch, Technical Director, a certified ethical hacker (CEH), CISSP and ISO 27001 lead implementer with over 25 years' experience. Network London holds Cyber Essentials Plus.

Want an honest view of where your security stands?

Get a free cyber security check

Who we work with

Three of the 100+ businesses we look after, and what we do for them.

Rossair

IT support, the phone system and a website that brings in enquiries, all looked after by one team.

Read the story

LAMDA

Everyday support for 180 people, with access reviews and backup testing built into how they work.

Read the story

A private equity firm

A small team with serious duties to investors. We shaped their IT and cyber security policy and look after it day to day.

Read the story

Tell us what you need

Jessica, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business, what's working and where you need help.

Prefer to talk? Call 0333 335 5020. A real person answers, always.

LM04.202, The Leather Market
Weston Street, London SE1 3ER
A short walk from London Bridge and Borough stations

IT support questions, answered

More on the FAQs page, or see what IT support costs.

What's the difference between managed IT services and basic IT support?

Basic IT support fixes things when they break. Managed IT services means we look after your IT and security as a whole: the help desk, your devices and accounts, your security, your phones and your plans for new systems. We keep an eye on things so problems are caught early, and you have one team who knows how it all fits together.

Who is Network London a good fit for?

We work best with growing businesses of 20 to 250 people who want an ongoing relationship with their IT team. Many are in finance, investment, legal and professional services, where clients and regulators expect security to be taken seriously. Below about 10 users, the fit usually doesn't work well for either side.

How much does IT support from Network London cost?

Our London IT support starts from £1,000 a month. The price depends on the services you need and the size of your team, and every bill is itemised. For most businesses it gives you the breadth of a whole team for less than the cost of one IT hire. See pricing for how packages are put together.

What happens after I get in touch?

Jessica, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business, what's working and where you need help.

How quickly do you respond?

A real person answers the phone, always. Every ticket gets a human reply, so you know we've seen it, and if someone can't work we prioritise them. Most issues are sorted in a quick remote session. For bigger problems we aim to identify the fix within 30 minutes. Support is available 24/7, and your service commitments are set out in your contract.

Do you offer on-site IT support in London?

Yes. Most issues are sorted in a quick remote session, and someone comes on site when you need them. Our office is at The Leather Market in SE1, a short walk from London Bridge and Borough stations, so central London and the City are close by.

We're busy. How much work is it to switch IT provider?

Less than you might expect. You meet the people who will look after you and see a clear handover plan before anything moves. We deal with your current provider, move data and systems securely, and only come to you when we need a decision. Your team carries on working.

Where is Network London based, and where do you work?

Network London is based in central London at LM04.202, The Leather Market, Weston Street, SE1 3ER, a short walk from London Bridge and Borough stations. We support clients across London and around the world, remotely and on site.

Who owns the Network London name?

Network London is a trading name of Network Support (London) Ltd, registered in England and Wales, company number 05991874. Network Support (London) Ltd is owned by Verdani Solutions Group Limited, which also owns the Network London trade mark.

How do I choose an IT support company in London?

Meet the people who would look after you, and ask how long they've been there. Check that a real person answers the phone and that you'd get a clear handover plan. Our guide to choosing an IT support company in London covers the services to expect, the costs and the questions to ask.

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