IT Support
Updated on
February 9, 2024
The role of IT support for charities and non-profit organisations has become more pivotal than ever. These organisations are turning to specialised support services to navigate the unique challenges they face.
For example, 68.2% of non-profits don't have documented policies and procedures in case of a cyber attack, and 56% of high-income charities have recorded a cyber breach in 2023.
Outsourced IT support providers offer a level of service that parallels in-house teams but without the significant operational costs and complexities of HR management.
This strategic approach enables charitable organisations to concentrate on their primary objectives, ensuring that their IT infrastructure is managed efficiently and effectively.
You're working with IT support that moves at a snail's pace, leaving you and your team hanging.
You’re worried your business is not fully prepared for the next major cyber attack.
You're frustrated that the business technology you've invested in isn't performing as well as it could be.
As someone who has been working in the IT industry for over 20 years, I've seen how outsourcing IT support is becoming increasingly crucial for non-profit organisations. This move isn't just about resolving technical issues, proactive IT support is about trying to identify and avoid as many issues as possible before they cause disruption.
IT support services offer a dual benefit: they bring high-level expertise and minimise overheads, giving non-profits a competitive edge in a digital landscape.
Effective IT support is essential not only for the smooth running of day-to-day operations but also for fortifying these organisations against evolving cyber threats and ensuring effective data security.
For small charities or growing non-profits, choosing the right technical solutions and support partner can be transformative. It's not just about IT systems; it's about aligning with a service provider that understands and supports the mission of the organisation.
From proactive monitoring to offering independent advice, the right IT company acts as a support team committed to the cause, ensuring that service users receive uninterrupted, secure, and efficient services.
In essence, an IT support partner for charities and non-profits is more than just a service provider; they are a vital component in achieving the organisation's goals in an increasingly complex digital environment.
UK charities are increasingly facing diverse cyber threats. One in eight UK charities have experienced cyber-crime in the past year, with phishing and ransomware attacks constituting around 95% of cyber risks for charities. These attacks not only disrupt operations but also jeopardise sensitive data security.
The uncertain economic landscape, amplified by the cost-of-living crisis, poses significant challenges for UK charities. The IMF has forecasted a potential shrinkage in the UK economy over the next 12 months, which could impact donor contributions and overall financial stability.
Navigating these economic headwinds, charities face the dual challenge of maintaining their funding levels while managing increased service demand from communities affected by the economic downturn. This scenario underscores the importance of making the most of their technology budgets to ensure they continue to operate effectively and provide the best value in their services.
Embracing advanced technologies like automation and AI is vital for charities, offering cost-effective solutions for administrative tasks. However, integrating these technologies requires significant effort and expertise, often stretching the limited resources of many charities.
Charities are facing challenges in recruitment and retaining skilled staff, especially in IT roles, which are critical for operating effectively in a digital environment. With limited resources, making informed decisions on resource allocation is crucial to ensure money is spent wisely on support services that keep the organisation running smoothly.
There is increasing pressure on charities to provide a wide range of services, including both in-person interactions and digital services. Partnering with the right IT support provider, one with extensive experience in the charity sector, can offer tailored solutions like cloud solutions and cyber essentials that align with the unique needs of the charity or non-profit organisation.
Enjoy IT support that's always on standby, offering a personal touch that understands your business.
Get the peace of mind that comes with advanced cyber security, keeping your team and operations safe.
Benefit from a dependable and forward-thinking IT environment that drives your business forward.
Providers who supply IT services for charities can provide a range of benefits, from enhanced cyber security to cost-effective and customised technology solutions. These benefits allow charities to focus on their primary goals, secure in the knowledge that their IT needs are in capable hands. Here are a few benefits worth noting:
Following the advice below on how to evaluate IT support providers, your charity can choose an IT support service that not only meets your current needs but also supports your organisation’s mission and future growth:
Do the challenges faced by your charity resonate with you? How does IT support impact your organisation and its mission?
We're eager to learn about your experiences and needs. If you're seeking a specialised IT support service for your charity, our expertise is here to assist you. Don't hesitate to get in touch if you require guidance or support.
Free Toolkit
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