IT Support

Your essential guide to IT support for law firms and solicitors

In this guide, we're going to explore the crucial role of IT support for law firms and solicitors. From safeguarding sensitive client data to ensuring seamless daily operations, we'll uncover how tailored IT solutions can be a game changer for your legal practice. Let's dive into how effective IT support can elevate your legal services to the next level.
A photo of Ian Welch, who is a partner & technical director for Network

Written by

Ian Welch

Ian is the Technical Director @ Network and a certified ethical hacker (CEH), security professional (CISSP) and ISO27001 lead implementer with over 25 years experience.

Updated on

May 3, 2024

A group of lawyers working around a table, discussing a case

Before we dive in

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What is the role of IT support for law firms?

Outsourced IT support for law firms is there to perform the role that you may expect from an in-house team or IT department. Its key role is to keep technology running efficiently and securely, from IT infrastructure to reliable data storage.

The importance of IT support in the legal sector

A top priority for legal firms is protecting their client's data, which is something that a specialist IT support company would be able to help with. By implementing strong cybersecurity measures and regular updates, IT support professionals are there to help defend against data breaches and ensure legal compliance.

Beyond security, IT support makes daily operations much easier. Like performing proactive maintenance and tasks, solving tech issues, providing strategic advice, and training team members, allowing solicitors to focus on their clients, not on technical glitches.

IT support also brings innovation into the mix. By introducing advanced tools like AI-powered legal software, or a practice management system that interconnects with other services and handles more complex tasks could potentially give law firms an edge, making legal work more efficient and accurate.

In essence, IT support is more than just troubleshooting; it's about creating a secure, efficient workspace tailored to the legal industry's needs.

An IT support engineer working on a client request, typing on his keyboard

Do these technology challenges sound familiar to your business?

You're working with IT support that moves at a snail's pace, leaving you and your team hanging.

You’re worried your business is not fully prepared for the next major cyber attack.

You're frustrated that the business technology you've invested in isn't performing as well as it could be.

What challenges do law firms and solicitors face with technology?

Data security and cyber attacks

A primary challenge in the legal sector is data security. Law firms manage sensitive information, necessitating effective security measures to prevent data breaches. In a landscape rife with cyber threats, a dedicated IT support partner can reinforce your firm's cyber security stance, ensuring ongoing vigilance against cyber attacks and bolstering data protection.


Compliance is another critical area for law firms. Navigating the complex web of legal regulations and standards requires diligence. Collaborating with an IT support provider, who offers guidance and certifications like Cyber Essentials and ISO 27001, can ensure that your firm's practices and data handling align with legal standards.


Efficiency in managing data is vital for any law firm. Implementing effective IT infrastructure through an IT partner ensures quick access to data while maintaining security. Tools like bespoke practice management systems can significantly boost efficiency, allowing your firm to focus more on client service and less on administrative tasks.


Effective collaboration and remote working, while maintaining client confidentiality, is key in the legal sector. Secure and reliable communication tools, provided by IT support, enable teams within and outside your firm to work together seamlessly. This enhances teamwork without compromising the privacy of client information.

Technology Advancements

Staying ahead in the legal industry means embracing technological advancements. Adapting to new technologies can enhance services and operations. A knowledgeable IT support partner plays a crucial role in integrating these advancements smoothly into your firm’s existing systems, ensuring that your law firm remains at the forefront of innovation.

What are the benefits of IT support for law firms and solicitors?

IT support offers a comprehensive range of benefits to law firms and solicitors. From streamlined IT systems that boost efficiency to robust infrastructure strategies that ensure reliability and scalability. Let's take a look at a few of the advantages in more detail:

Streamlined IT Systems

  • Optimised Performance: With bespoke IT systems, law firms can experience enhanced efficiency in handling legal tasks and client data.
  • Reduced Downtime: Effective support minimises technical disruptions, ensuring smoother operations.

Robust Infrastructure Strategy

  • Scalable Solutions: Tailored infrastructure strategies allow for growth and adaptability, meeting the evolving needs of law firms.
  • Resilient Systems: A well-planned infrastructure strategy ensures robustness against technical failures and cyber threats.

Cyber security

  • Enhanced Data Protection: Vigilant cyber security measures protect client confidentiality and sensitive case details.
  • Compliance Assurance: IT support helps in maintaining and managing IT compliance with legal sector standards and regulations.

Proactive Support Services

  • Continuous Monitoring: Regular system checks and updates keep IT environments secure and efficient.
  • Strategic Advice: Expert support solutions offer guidance on the latest technological trends and their implementation.

Customised Support Solutions

  • Personalised Assistance: IT support services cater specifically to the unique requirements of legal firms.
  • Resource Allocation: Effective management of IT resources ensures that legal professionals have the tools they need when they need them.
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Benefit from a dependable and forward-thinking IT environment that drives your business forward.

Selecting the right IT support service for your law firm

Choosing an IT support provider is a critical decision for any law firm. The right IT partner can not only enhance your IT infrastructure but also contribute significantly to your firm's reputation and efficiency. Here's how to evaluate IT support providers to ensure they align with the specific needs of your legal firm.

Evaluating IT Support Providers

  1. Specialisation in the Legal Sector: Look for a provider with experience in the legal industry. They should understand the unique challenges and requirements of a law firm, from client confidentiality to specific regulatory compliance needs.
  2. Proven Track Record: Assess the provider's history with firms similar to yours. Testimonials, case studies, or references from other legal firms can provide valuable insights into their capability and reliability.
  3. Comprehensive IT Services: Ensure the provider offers a full range of IT services. From managing daily IT tasks to strategic planning for your IT infrastructure, they should be equipped to handle all aspects of your technological needs.
  4. Response Time and Support Availability: Quick response times are crucial. Verify their support hours and ensure they align with your firm’s operating hours. Availability for emergency support is also a key factor.
  5. Scalability and Flexibility: The provider should be able to scale services to match your firm’s growth. Flexible IT solutions that can adapt to changing needs are essential for a dynamic legal firm.
  6. Alignment with Your In-House Team: The IT provider should complement and work seamlessly with your in-house team. This includes understanding your internal processes and being able to integrate with your existing systems.
  7. Security Expertise: Given the sensitive nature of legal work, prioritise providers with strong credentials in cyber security. This includes regular updates, security health checks, and proactive measures to safeguard your data.
  8. Cost-Effectiveness: While cost shouldn’t be the sole deciding factor, it’s important to ensure the services offer value for money. Evaluate their pricing structures and compare them with the range and quality of services provided.
  9. Long-Term Partnership Potential: Consider the provider’s potential as a long-term partner. Their ability to evolve with technological advancements and support your firm’s growth over time is crucial.

Selecting the right IT support service is pivotal for the smooth operation and future growth of your law firm. A provider that understands the unique needs of the legal sector, offers comprehensive and flexible IT services, and can work in harmony with your in-house team will be a valuable asset in enhancing your firm’s efficiency and reputation.

Related guides


We hope you've found this guide to IT support for law firms and solicitors informative. Understanding the role of IT in tackling challenges unique to the legal sector, appreciating the comprehensive benefits of dedicated IT support, and knowing how to select the right IT service provider are crucial steps in enhancing the efficiency, security, and success of your legal firm.

If you're considering tailored IT support for your law firm, we'd be delighted to assist you. With a deep understanding of the legal industry's specific needs, we offer a range of services designed to elevate your firm's IT infrastructure and overall performance. Don't hesitate to reach out to us for a personalised quote.

Frequently asked questions

How much does IT support for legal firms cost?

The cost of IT support for law firms can vary widely, depending on several factors such as the size of your firm, the complexity of your IT infrastructure, the level of support needed, and the specific services you require. Generally, pricing is tailored to meet the unique needs and requirements of each legal firm, ensuring that you receive a service package that aligns perfectly with your operational needs and budget.

For a more detailed breakdown of costs and to understand how pricing is calculated based on your specific requirements, visit our pricing page.

Which law firms are using AI in the UK?

Several leading law firms in the UK are actively incorporating AI into their operations to enhance efficiency, accuracy, and client service. Here are some examples:

  1. Allen & Overy: This firm has integrated with Harvey AI, which uses ChatGPT technology to automate legal work such as client contracts and due diligence. This AI tool empowers their lawyers globally by operating in multiple languages, providing faster and more cost-effective solutions for client issues​.
  2. Macfarlanes: They announced their rollout of Harvey AI as part of their AI strategy. Harvey AI has been instrumental in testing and refining the platform, demonstrating Macfarlanes' commitment to being pioneers in legal tech​.
  3. Clifford Chance: The firm uses LUCY, an AI tool that employs natural language generation to read results across the organisation’s knowledge base and provide summaries. LUCY has automated parts of their corporate-law transaction, demonstrating how AI can streamline complex legal processes​​.
  4. Latham & Watkins: An early adopter of AI, the firm has been using Kira Systems software since 2017. This machine-learning technology automates the extraction and analysis of key provisions from contracts, enhancing accuracy in due diligence, contract reviews, and regulatory compliance​.
  5. White & Case: In 2020, they deployed LawGeex, an AI tool primarily used by corporate legal teams for automating legal work, redlining, and negotiating contracts. This adoption reflects the firm's agility in embracing technological advancements to improve legal services​.
  6. Linklaters: They have developed GenAI chatbot using Microsoft’s Azure OpenAI services. This tool helps lawyers with tasks like summarising documents, preparing witness statements, and legal research, revolutionising legal knowledge search capabilities​.
  7. Travers Smith: As of May 2023, they launched YCNBot, an open-source project by their Legal Tech team. This chatbot provides enhanced controls around compliance, security, and data privacy, available for free download and deployment through an open-source license​.

These examples illustrate how AI is being used innovatively in the legal sector, offering a range of solutions from automating routine tasks to enhancing complex legal analyses.