What does IT support for law firms do?
IT support for a law firm does the job an in-house IT department would. It keeps laptops, phones, Microsoft 365 and case systems working, answers the calls when something goes wrong and protects the confidential material your clients trust you with.
Legal and professional services are among the sectors we know best. The firms we look after hold sensitive client information and are asked more and more detailed security questions by their own clients. Many are also working out how to use AI without putting that information at risk.
We help with all of it. A real person answers the phone, always, and every ticket gets a human reply. Support is 24/7, which matters when a deadline doesn't keep office hours. Alongside the day-to-day support, we help you think ahead on security, compliance and new systems.
What's included in our IT support for law firms?
- Everyday IT support. For fee earners and support staff alike, from people who know your setup.
- Cyber security. Protecting accounts, devices and client data. We hold Cyber Essentials Plus ourselves.
- IT compliance. Help with Cyber Essentials and with the policies and evidence behind your answers to client security questionnaires.
- Microsoft Copilot and AI. Helping your lawyers use AI confidently and safely, with a clear place to start.
- Backup and disaster recovery. So files can be recovered and the firm can keep working if something fails.
- IT projects. New case systems, office moves and upgrades. We add most value when we're involved early.
What IT challenges do law firms and solicitors face?
Client security questionnaires
Clients and insurers are sending law firms increasingly detailed security questions. We help you understand what's being asked, put the right controls in place and answer with confidence. For many firms, that includes getting Cyber Essentials.
Protecting confidential material
Client files, emails and case notes need to be reachable by the right people and nobody else. That means sensible access controls, protected devices and backups that can actually be restored.
AI without a policy
Lawyers are already trying tools like ChatGPT, often without firm-wide guidance. The question is how to give them something useful and safe, and a clear policy for everything else.
Working from anywhere
Lawyers work from the office, from home, from court and from clients' premises. Their access needs to work everywhere without putting client material at risk.
A story: a 12-week Copilot programme for 75 lawyers
A law firm with 75 lawyers wanted to introduce Microsoft Copilot. We built a 12-week programme around adoption, so the team could feel confident using it in their day-to-day work.
That's the approach we'd recommend for any firm: start with the people and how they work, then the technology.
Why law firms choose Network London
You'll know the people
We're a team of 17, and many have been here for years. Meenash and Nazheer joined in 2016, Jamie in 2017, and Ryan and Jessica in 2018. The people answering the phone know your firm and remember your setup.
Security is where we're strongest
Our Technical Director, Ian Welch, is a certified ethical hacker (CEH), a CISSP and an ISO 27001 lead implementer. Cyber security and compliance are where we lead.
Partners get priority
Our VIP concierge service is for partners and directors whose working day can't afford to stop. They get a direct line to a senior engineer and IT director who know them, with priority support. We also take care of the practical things, like a new phone, a home setup or a laptop ready before a trip.
Help when things go wrong
98% of IT requests are solved in a quick remote session. For bigger problems, we aim to identify the fix within 30 minutes, and someone comes on site when that's what it takes.
How to choose IT support for your law firm
Many firms come to us after a provider where nobody really knew them. These questions help you find one that will:
- Do they understand legal work? Ask how they've helped firms with client security questionnaires and confidential material.
- Who will look after you? Meet the people, and ask how long they've been there.
- What do they hold themselves? A provider should be able to show its own security certifications. We hold Cyber Essentials Plus.
- How do they approach AI? Ask how they'd introduce tools like Copilot, and how they'd keep client material safe.
- What happens out of hours? Check who answers when a deadline runs late.
- What are the service commitments? Response times should be written into the contract.
- How will the handover work? It's the biggest worry for new clients. Ask for the plan, and meet the people who will run it.