Small Business IT Support London

Small business IT support from people who know you

Smaller businesses have plenty to deal with, from keeping laptops and Microsoft 365 working to managing remote teams and answering their own clients' security questions. At Network London we look after IT and security so your people can get on with their work. For 20 years we've been helping businesses across London with managed IT services that fit how they work.

Our service suits growing businesses with 20 or more people best. A full in-house IT team isn't always practical, and outsourcing gives you the breadth of a team for less than the cost of a hire. From backup and disaster recovery to cloud services, phones and new projects, we look after the IT your business relies on.

What our IT support for smaller businesses covers

That covers everyday support, cyber security, compliance, phones and projects, as well as helping your team put AI to good use.

Everyday IT support

A real person answers the phone, always, and every ticket gets a human reply so you know we've seen it. 98% of IT requests are solved in a quick remote session.

Backup and recovery

We look after your backup and disaster recovery, so you know your data can be recovered if something goes wrong.

Cyber security

We help you take cyber security seriously and give you clear answers when your own clients ask about it.

Cloud services

We help your team work from anywhere with Microsoft 365 and other cloud services.

Network and phones

We look after your network and VoIP phone systems, so calls and connections keep working.

IT consultancy

Use our IT consultancy to line your IT up with your business and plan new systems. We add most value when we're involved early.

How to choose IT support for a smaller business

The right IT support depends on your size, your needs and your budget. Support can range from occasional help when something breaks to fully managed support around the clock.

We'd always recommend starting with an assessment. We start with your business: your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend, in order.

You may only need focused help, such as backup and disaster recovery, or help preparing for a certification like Cyber Essentials. Look for a provider who sets out what is included and lets you adjust it as your business grows.

What are the benefits of IT support for small businesses?

Smaller businesses need support that is personal and dependable. At Network London, here is what that looks like:

1. Remote IT support: most requests are solved in a remote session, so you are back up and running quickly.
2. On-site support: for issues that need hands-on help, an engineer can visit your business.
3. Helpdesk support: every ticket gets a human reply, and if someone can't work, we prioritise them.
4. 24/7 support: there is always someone to call when you need us.
5. IT and security advice: we help you plan ahead on security, compliance and new systems.
6. Disaster recovery: if something goes wrong, we work with you to recover your data and get people working again.
7. Growing with technology: as your business grows, we help you put the right tools in place.

The real value of managed IT support is knowing the people. You'll know us by name, and we'll know your business. We are a team of 17, many of us here for years, so you speak to people who know you.

For 20 years we've supported businesses across London. Trusted by over 100 businesses across the world.

Why choose Network London for your small business IT support?

Whether remotely or on site, we fix issues, give honest advice and keep your systems running. If you would like someone on site, we can talk through what that looks like for your business.

We take the time to understand how your business works, then agree support that fits it and your budget. Much of the care is low key: remembering someone's setup, knowing their name, calling back when we said we would.

Frequently asked questions

Why do small businesses need IT support?

Having an IT company on hand to solve issues as they come up makes life simpler. Instead of staff trying to fix problems on their own, they can contact a support team who will help find the cause and stop it happening again. An IT support company can also help with bigger concerns like cyber security and compliance. Businesses have a responsibility to protect data, their staff and their clients, so a knowledgeable team to call on matters.

Where does Network London support businesses?

Our office is in Bermondsey, London SE1, close to London Bridge. We are based in London and support clients across the world. Nearby, that includes London, Kent, Essex, Surrey and Oxford.

Is 24/7 IT support available for small businesses?

Yes. We offer support 24/7. A real person answers the phone, always. If someone can't work, we prioritise them. Each client's service commitments are set out in their contract.

What should you look for when choosing small business IT support?

Look for a provider who covers what you need: everyday support, software licensing, hardware, projects and your wider IT setup, with clear pricing and good customer service at the centre. If they do, you're off to a good start.

Ask how they approach cyber security, who you will speak to and what happens when something goes wrong. At Network London, cyber security sits alongside every part of the service.

What are the advantages of outsourcing IT support services?

Hiring a team of IT experts costs a lot. Outsourcing gives you the breadth of a team for less than the cost of a hire, with people who know a lot about many different things. Choosing the right provider matters, so look for people who will get to know your business.