IT Support

Your guide to finding the best IT support in Surrey for your business

In this comprehensive guide, we explore the essentials of IT support in Surrey, delving into the services provided, the pivotal role of IT across various sectors, and the key benefits of partnering with a local IT support service. We also offer guidance on evaluating costs and selecting the ideal provider for your business, sharing our expertise and insights to help you harness the power of IT support and technology effectively.
A photo of Ian Welch, who is a partner & technical director for Network

Written by

Ian Welch

Ian is the Technical Director @ Network and a certified ethical hacker (CEH), security professional (CISSP) and ISO27001 lead implementer with over 25 years experience.

Updated on

April 5, 2024

An IT support engineer working with a client in their office in Surrey.

Key Takeaways

  1. Discover the critical role IT support plays across various sectors in Surrey, and how it can drive your business's growth and security.
  2. Learn how to accurately assess IT support costs and what factors you should consider to ensure you get the best value for your business.
  3. Find out the essential qualities to look for in an IT support provider in Surrey to guarantee a partnership that aligns with your business goals.

What services do IT support companies provide?

Over the years, we've collaborated with a multitude of businesses, gaining a deep understanding of the IT industry. While the scope of services IT companies should provide is subject to discussion, we believe that professional IT support entities must offer a comprehensive and skilful approach.

Imagine having an internal IT department but without the overheads and HR complexities. Here's what top-tier IT support should encompass:

  • Outsourced IT support: Acting as your in-house IT team, but from a distance. This includes everything from troubleshooting to system maintenance, ensuring your IT systems run smoothly.
  • Managed IT infrastructure: Providing a stable and efficient foundation for your business operations, including network support, server management, and hardware upkeep.
  • Cyber security services: Protect your business from digital threats through vulnerability scanning, phishing simulations, penetration testing, dark web monitoring, and more. Cyber security is crucial for safeguarding your data and ensuring business continuity.
  • IT project management: Overseeing IT projects to ensure they are completed on time, within budget, and to specifications, aiding your business growth and transformation.
  • Managed IT compliance: Ensuring your IT estate adheres to legal and industry standards, protecting you from potential fines and reputation damage.
  • VoIP and communications: Implementing and managing VoIP solutions to enhance your company’s communication processes, both internally and with your customers.
  • Cloud solutions and technology: Leveraging cloud computing to offer scalable, flexible IT resources, from data backups to cloud storage and software updates.
An IT support engineer working on a client request, typing on his keyboard

Do these technology challenges sound familiar to your business?

You're working with IT support that moves at a snail's pace, leaving you and your team hanging.

You’re worried your business is not fully prepared for the next major cyber attack.

You're frustrated that the business technology you've invested in isn't performing as well as it could be.

What types of industries are found in Surrey, and what role does IT support play?

Surrey is home to a vibrant mix of industries, each with unique IT needs. From bustling business hubs in Guildford to thriving enterprises across the county, Surrey’s economic landscape is diverse.

Notably, 88% of businesses in Surrey are classified as small businesses, with the professional, scientific, and technical sectors accounting for 22% of enterprises, according to a 2021 report.

Here are just a few of the industries and Surrey businesses, and how they are using IT support today:

Accounting firms

Accounting firms require IT support to manage financial data securely and comply with regulations. A reliable IT service provider ensures that cyber security, cloud computing, and data backup systems are in place, safeguarding against data breaches and enhancing operational efficiency.

Law firms

Law firms prioritise the security of sensitive client information. Tailored IT support offers encrypted communications and secure data storage, protecting against cyber threats.

Efficient IT systems enable lawyers to access critical case information easily, maintaining client trust and streamlining legal processes. Cyber security consultancy and network support services are fundamental, ensuring that law firms can operate securely and effectively.

Energy sector

The energy sector's operational continuity depends on reliable IT support. Managed network services focus on network infrastructure while cyber security ensures that energy companies can manage their operations securely.

IT support facilitates secure data analysis and remote access, crucial for innovation and meeting industry demands. A dedicated support team provides the necessary technological backbone, enabling energy firms to focus on sustainable business growth.

Financial services

Financial services firms rely on IT support for secure IT environments and data protection. Cyber security services protect against intrusion, while advanced IT infrastructure supports efficient service delivery.

Compliance with financial regulations is ensured through proactive IT management, reducing risks. IT support is essential for these firms to remain competitive and safeguard customer trust.


In the competitive retail sector, seamless integration of online and in-store operations is key. Retail IT support ensures secure systems, efficient IT system management and maintenance.

Surrey's IT support needs are as diverse as its industries, emphasising the importance of a support partner that understands your specific challenges.

Whether it’s ensuring the smooth operation of IT systems, protecting against cyber threats, or enabling business growth through technology, the right IT service provider is a cornerstone of success. Tailored support services, from remote support to on-site assistance, play a critical role in helping every Surrey business achieve its objectives.

The top 7 benefits of working with Surrey IT support services

Did you know that Surrey Research Park contributes over 10% of Guildford’s economy, highlighting the region's vibrant tech and business landscape?

This fact underscores the critical role IT support services play in sustaining and enhancing the growth and resilience of Surrey businesses. Here are seven benefits of partnering with Surrey IT support services that extend beyond the core offerings discussed earlier:

  1. Strategic IT planning: Align your technology roadmap with your business goals. A trustworthy and reliable IT support partner doesn’t just fix problems; they help you plan for the future. This means aligning your IT systems with your long-term objectives, ensuring technology drives business growth rather than hindering it.
  2. Enhanced productivity: By leveraging cloud technology and implementing efficient IT systems, businesses can significantly enhance productivity. Surrey IT support services ensure that software updates and network support are handled efficiently, minimising downtime and keeping your operations running smoothly.
  3. Cost efficiency: Working with IT support in Surrey allows you to control expenses through tailored support contracts. Instead of a one-size-fits-all approach, you get services that match your needs, ensuring you pay only for what you require. This can lead to significant savings and better financial planning for businesses of all sizes.
  4. Expertise on demand: Access to a dedicated team of experts familiar with the latest technologies and cyber security threats means you’re always ahead of the curve. Whether it’s cloud solutions, data backups, or cyber essentials, having an experienced team available provides peace of mind and ensures that technical problems are resolved on time.
  5. Proactive cyber security: Cyber threats are an ever-present danger, and Surrey IT support services offer proactive monitoring and threat detection. This not only protects your data but also ensures business continuity by preventing potential breaches before they happen.
  6. Customised support and flexibility: Every Surrey business has unique needs, and local IT support services provide the flexibility and customisation required to meet these demands. Whether it’s on-site support, remote support, or specialised services like Office 365 consulting and cloud computing, businesses benefit from a support approach that’s tailored to their specific circumstances.
  7. Localised service and understanding: Working with IT support in Surrey can bring an in-depth understanding of the local business landscape, including specific challenges and opportunities. This local insight ensures that the support and solutions provided are not only technically sound but also aligned with the nuances of doing business in Surrey.

These benefits underscore the importance of choosing a reliable company for IT support in Surrey. With the right partner, businesses can leverage technology to secure their operations, drive efficiency, and achieve their strategic objectives, all while benefiting from the expertise and customised support of a dedicated team.

A business owner smiling while using an iPad tablet device

Looking for a major upgrade to your IT services?

Enjoy IT support that's always on standby, offering a personal touch that understands your business.

Get the peace of mind that comes with advanced cyber security, keeping your team and operations safe.

Benefit from a dependable and forward-thinking IT environment that drives your business forward.

How to select the perfect IT support in Surrey for your business

Selecting the perfect IT support company in Surrey for your business can feel daunting, especially if you've previously encountered poor communication and unresolved issues with another provider.

Many of our clients have shared that these were the main reasons for their switch, highlighting the importance of choosing wisely to avoid repeating the same frustrations.

Here are key factors to consider and questions to ask to ensure you make the best choice for your business:

  1. Communication skills: Assess the provider's responsiveness and clarity in communication. Ask how they handle client queries and what their typical response times are. Effective communication is crucial for resolving issues swiftly and preventing downtime.
  2. Experience and expertise: Look for a company with a proven track record in your industry. Inquire about their experience with businesses of your size and sector, and ask for case studies or references.
  3. Service level agreements (SLAs): Ensure their SLAs align with your business needs. Ask about their guaranteed response times and resolution rates. Clear SLAs are a sign of a trustworthy and reliable company.
  4. Proactive support and maintenance: Find out if they offer proactive monitoring of your IT systems to identify and resolve issues before they impact your business operations. A proactive approach to IT support can save you time and resources in the long run.
  5. Cyber security services: With cyber threats on the rise, ensure the provider offers comprehensive cyber security services, including regular security assessments, monitoring, and training for your staff on the latest threats.
  6. Customisation and scalability: Your IT support needs might change as your business grows. Ask if their services are customisable and scalable to match your evolving requirements. A good IT service provider should be able to adapt their services to support your business growth.
  7. Local presence: While remote support is efficient, there are times when on-site support is necessary. Check if the company has a local presence in Surrey for timely on-site assistance.
  8. Client testimonials and reviews: Research what other businesses say about their services. Client testimonials and reviews can provide valuable insights into their reliability, service quality, and customer satisfaction levels.
  9. Cost structure: Understand their fee structure and what is included in their services. Transparent pricing without hidden fees is essential for planning your IT budget effectively.
  10. Partnerships and certifications: Check their partnerships with technology vendors and any certifications they hold. This can be an indicator of their expertise and commitment to staying updated with the latest technologies.

By carefully considering these points and asking the right questions, you can ensure that you select an IT support company in Surrey that not only meets your current needs but is also well-equipped to support your business as it evolves.

Remember, the goal is to find a partner that offers great service, understands your business objectives, and works tirelessly to help you achieve them.

Related articles and guides

  • Discover how IT support in Guildford can streamline your operations and secure your digital assets, offering peace of mind and a competitive edge.
  • Discover how IT support for small businesses is not just a necessity but a catalyst for growth, efficiency, and innovation in a compact package.
  • Uncover the critical importance of IT support for healthcare, ensuring patient data is protected and systems are reliable in life-saving environments.
  • Learn about the unique challenges and solutions provided by IT support in Sussex, and how it can help your business thrive in the South East.

How much does IT support cost in Surrey?

Understanding the cost of IT support in Surrey requires considering various factors that can influence the price. These factors include the size of your business, the type of services you need, and how those services are delivered.

Here’s a breakdown to help you navigate the pricing landscape:

Business size and type

  • Startups and small businesses: Typically have fewer IT requirements and may benefit from basic support packages that include remote support and cyber security services. Costs are generally lower due to the smaller scale of operations.
  • SMEs: Medium-sized businesses often have more complex IT systems and may require a comprehensive range of SME IT services, including on-site support, cloud technology solutions, and advanced cyber security measures. The cost increases with the complexity and scope of services.
  • Large enterprises: With extensive IT infrastructure, these businesses may require a fully managed IT service, including dedicated teams for network monitoring, support desks, and strategic IT planning. Prices will reflect the high level of support and customisation needed.

Managed IT services

  • Remote support: Offers a cost-effective solution for many businesses, providing quick response times for technical problems without the need for on-site visits.
  • On-site support: Necessary for addressing hardware issues or complex system problems. This service is typically more expensive than remote support due to travel and time costs.
  • Out-of-hours support: Businesses that operate outside standard working hours or require 24/7 support will find this service essential, albeit at a higher price point.

Additional services

  • Cyber security services: Including vulnerability assessments, monitoring, and training, are crucial for protecting your business. The level of protection and service complexity will influence the cost.
  • Cloud solutions and data backups: Cloud technology offers flexibility and scalability, but the cost can vary based on storage needs and the complexity of cloud infrastructure.

Asking for a quote

When requesting a quote, be clear about your business needs and objectives. Specify the services you're interested in, such as cyber security, network support, or cloud computing, and ask for detailed pricing. Inquire about any setup fees, ongoing maintenance costs, and how the provider handles unforeseen issues.

Transparency is key, so choose a trustworthy and reliable company that provides a clear breakdown of costs.

So as you can see, the cost of IT services in Guildford and Surrey can vary widely based on your business's specific needs and the services you require. By understanding these factors and communicating with potential IT service providers, you can find a support solution that fits your budget while ensuring your IT systems support your business goals.


We hope this guide has offered valuable insights into finding and leveraging IT support in Surrey, equipping you with the knowledge to choose a provider that aligns with your business needs and objectives.

Does your business need tailored IT support? Are you looking to enhance your cyber security and IT infrastructure?

We're here to listen and assist. If you're seeking a reliable IT support partner in London or Surrey, don't hesitate to get in touch with us.