Who this guide is from
Most of the businesses we look after have between 20 and 250 people. Many work in finance, investment, legal or professional services, where clients, investors or regulators expect security to be taken seriously. They often come to us after a provider where nobody really knew them. Tickets were closed and the same problems came back. Updates arrived only when someone chased.
What changes that is a team that stays. There are 17 of us, and many have been here for years. Meenash and Nazheer joined in 2016, Jamie in 2017, and Ryan and Jessica in 2018. You'll know us by name, and we'll know your business. If you'd like the short version of what we do, start with our page on IT support in London.
How we cover London from SE1
Our office is at The Leather Market on Weston Street, a short walk from London Bridge and Borough stations. The City is just across London Bridge, and the rest of central London is close by.
Most problems never need a visit. 98% of IT requests are solved in a quick remote session. When something does need a person in the room, such as a network fault or an office move, one of the team comes to you.
Our clients aren't all in London. Some have staff and offices outside the UK, and we look after them in the same way, from the same team.
What should an IT support company in London do for you?
The short answer: look after your IT and security so your people can get on with their work. In practice, that covers:
- Everyday IT support. Your team rings or logs a ticket and gets help from someone who knows their setup. A real person answers the phone, always, and every ticket gets a human reply.
- Cyber security. Protecting accounts, devices and data, and helping you answer the security questions your own clients send you.
- IT compliance. Help with Cyber Essentials and with the policies and evidence that clients, insurers and investors ask for.
- Networks and connectivity. Looking after the office network and Wi-Fi, and dealing with your internet provider when something goes wrong.
- Backup and disaster recovery. Making sure your data can be recovered and the business can keep working if something fails.
- Looking after your systems. Keeping laptops, phones, Microsoft 365 and the rest updated and working, including Apple Mac support.
- IT projects. New systems, office moves and upgrades. We add most value when we're involved early.
- AI and Copilot. Helping your team use AI confidently and safely, with a clear place to start.
- Phones. Business phone systems that work from the office, from home or on the move.
You shouldn't need to know which of these a problem falls under. You call us, and we sort out who deals with it.
What kind of businesses do we support in London?
Our best work is with growing businesses of 20 or more people who want an ongoing relationship with the people looking after their IT. The sweet spot is 20 to 250 people. Below about 10 users, the fit tends not to work for either side.
Finance and investment firms
Small teams with serious duties to investors and regulators. For one investment firm, we reviewed an AI platform another company was building for them. We found their data would be stored in Singapore when it needed to stay in the UK, and that they wouldn't fully own what they were paying for. Read more about our IT support for financial services.
Law firms and solicitors
Firms that hold confidential client material and want to use AI without putting it at risk. For a law firm with 75 lawyers, we built a 12-week programme so the team felt confident using Copilot day to day. See IT support for law firms and solicitors.
Professional services
Firms such as accountants and architects, whose own clients ask them increasingly detailed security questions. More on IT support for professional services.
Businesses with their own IT person
One person can't cover every specialism, and they can't be on call all year. We work alongside in-house IT staff, giving them the breadth of a team for less than the cost of another hire.
Charities, schools and healthcare
We also support charities, schools and healthcare providers, where budgets are tight and the data is sensitive.
What are the benefits of a London IT support company?
Plenty of IT support can be delivered from anywhere. Being close by still makes a difference in a few specific ways.
You can meet the people first
The biggest worry for new clients is the handover. Before anything moves, you meet the people who will look after you and see a clear handover plan. That's easier when we're just down the road.
Someone can be on site when you need them
When a client's network went down, we went to their office and set up a temporary connection so the team could keep working. We chased the provider for a permanent fix and stayed late to restore and test everything, so they started the next morning without disruption.
The people answering know your setup
A lot of good IT support is low key. Remembering how someone's laptop is set up. Knowing their name. Calling back when we said we would. That only happens when the same people look after you year after year.
Help thinking ahead
Alongside the day-to-day support, we help you plan for security, compliance and new systems. Clients tell us they start bringing us into decisions earlier once they trust the advice.
How to choose an IT support company in London
Most businesses that call us have had at least one IT provider already, and they're wary of promises. These are the questions we'd ask in your position. They're worth asking us too.
- Who will actually look after us? Ask to meet the people, not only the sales team. Ask how long they've been with the company.
- What happens when we call? Does a real person answer? Will every ticket get a reply, or will some be closed without a word?
- How will the handover work? Ask to see the plan for moving from your current provider, and who runs it.
- Can they help us answer our clients' security questions? Ask what they hold themselves. We hold Cyber Essentials Plus.
- What's included in the price? Get it in writing, including on-site visits, projects and anything charged separately.
- What about evenings, weekends and staff abroad? If your people work outside office hours or outside the UK, check the support covers them.
- What are the service commitments? Response times should be set out in the contract, so you know what to expect before you sign.
A good provider will be happy to answer all of these before you commit.
How much does IT support in London cost?
The cost of IT support depends on a few things:
- How many people and devices need looking after.
- What's included, for example cyber security, compliance work or on-site days.
- How complex your setup is, and whether you have offices or staff in several places.
- Any projects you have coming up, such as a move or a new system.
Our support starts from £1,000 a month. We start with your business: your people, how you work, the systems you rely on and where the risks are. Then we give you a clear view of what we'd recommend and what it would cost. Our pricing page has more detail.
