We Help Unleash New Levels Of Success Through Technology
Our mission goes beyond exceptional customer service and response times, we’re hyper-focused on building genuine, long-term partnerships with our clients and doing everything we can to unleash the full potential of the technology they use.
Building Relationships and delivering smart solutions
Technology is a valuable assets to any business, it certainly shouldn’t be a burden to operate.
Every organisation deserves the head space to focus on more important goals without interruption, and this is where Network London’s expertise comes in.
Established in 2008, Network London still continues to innovate in both service delivery and technical skill.
At our inception, we were one of the first IT support companies to provide fully managed cloud desktops, allowing organisations to eliminate the need for expensive servers and computers.
While our primary responsibility is to ensure technology works as it supposed to, we want our clients to love talking to us. We want all our clients to experience the joy of technology as it continues to shape their business and the world around them.
We’re dedicated to building amazing relationships, and we work hard to ensure that you can count on our expertise when you need it most.
Over the years, we’ve continued to deliver cutting edge services and products to our clients which help to reduce costs further, and add brilliant value to their businesses.
Customer Service Is Our Priority
Technical knowledge will only get you so far. Our highest priority is ensuring we communicate effectively while delivering measurable results through our expertise. Every client is provided a dedicated account manager who works closely with you and our team to fine tune our delivery.
Our clients often comment on how impressed they are with our response times, our dedication to solving problems and our calm approach during stressful times.
Why Choose Network London?
We personalise our IT support service to match your business goals. Whether you’re looking to improve efficiency, grow and expand or require fundamental reliability, we’ll take the time to fully understand your vision and provide a detailed roadmap to ensure every target is met.
We reduce costs through improved technology implementation
We ensure reliability is at the core of your IT environment, reducing downtime and disruption which also reduces the overall cost of support. We’re also highly proactive, our performance monitoring tools alert us to potential problems before they happen. We solve issues in the background, leaving you to do what you do best.
We provide high speed response times through phone, remote and onsite visits
Whenever something goes wrong, our support team are here when you need us most. With an average phone pickup time of 7 seconds and 98% of all support queries resolved in a quick remote session, you’re never without a solution for very long. Our engineers are also ready to act in emergencies with a 60 minute response time for emergency site visits.
Our support is pre-packaged with enterprise level security as standard
We ensure every workstation and server is secured through our cloud anti-virus software, your network and internet is protected through secure DNS and your critical cloud services are backed up (Office365 and Gsuite) as standard, at no extra cost to you. We assess your overall cyber security weakpoints, and implement all recommendations to ensure you are kept safe and sound.
We have a highly experienced team ready to deliver the ultimate support
Our team members are Apple, Microsoft, Networking and Security certified professionals. We undergo the government recommended Cyber Security Essentials certification every year, and our support platforms and tools are all ISO certified too. We are consistently updating our knowledge by attending several training courses a year to ensure we are on top of the latest cutting edge developments.
These are just a few of the reasons to work with Network London. We’re ready to help transform your business through technology and unlock new levels of success.
