Everything you need to know about network support services

In this comprehensive guide, we're taking a closer look at network support services, exploring their role in business operations and the tangible benefits they offer. We’ll navigate through the essentials of choosing the right service provider, shedding light on how the right IT support partner can propel your business towards success.
A photo of Ian Welch, who is a partner & technical director for Network

Written by

Ian Welch

Ian is the Technical Director @ Network and a certified ethical hacker (CEH), security professional (CISSP) and ISO27001 lead implementer with over 25 years experience.

Updated on

February 1, 2024

A network support engineer working on cabling in a server rack

Before we dive in

Are you looking for IT network support for your business today? If so, check out our IT support service to see if we're a good fit for your requirements. Otherwise, we hope you enjoy our guide below!

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Key Takeaways

  1. Network support services are essential for ensuring high availability, security, and efficiency of your business.
  2. Outsourcing network support can provide access to expert skills, advanced technology, and cost-effective, scalable solutions.
  3. Choosing the right network support service provider is crucial, focusing on their track record, service scalability, and alignment with your business objectives.

What are network support services?

Network support services are a suite of solutions designed to ensure your business network operates smoothly and efficiently. These services encompass a range of activities, from network management and monitoring to troubleshooting and resolving network issues.

Whether it's a small local network or an expansive system connecting multiple offices, network support services are crucial. They provide reliable support to manage, maintain, and optimise your network systems.

This support extends to both the physical components, like routers and switches, and the software that keeps your network secure and operational. The goal is to offer a seamless, uninterrupted service that allows your employees and clients to communicate, access resources, and collaborate without any hitches.

A network support engineer working on cabling in a server room

Do these technology challenges sound familiar to your business?

You're frustrated that the business technology you've invested in isn't performing as well as it could be.

You’re worried your business is not fully prepared for the next major cyber attack.

Your team feels let down by IT support's lack of accountability in solving issues efficiently.

The importance of network support services for businesses

For businesses, network support services are not just about fixing problems when they arise; they're about creating an environment where issues are anticipated and prevented before they can impact your operations.

This proactive approach to network management ensures high availability and reliability of your business services, allowing you to focus on expanding your business without worrying about the underlying technology.

Downtime is more than an inconvenience – it's a direct hit to your productivity, reputation, and bottom line. This is where network support services shine. They provide a cost-effective way to maintain a secure, dedicated, and efficient network, allowing your team to deliver the high level of service your customers expect.

With the backing of a dedicated outsourced IT support team, your organisation can leverage technology to streamline processes, expand capabilities, and drive business success.

Moreover, outsourcing network support to a dedicated partner means your own team can redirect their focus from managing IT to achieving core business objectives.

It's not just about managing the technology; it's about empowering your business to grow, innovate, and lead in your industry. Network support services are the silent force working in the background, ensuring that your networking solutions are not just operational but are a robust platform for your business to thrive on.

The top 5 benefits of outsourcing your network support services

By embracing outsourcing for your network support needs, your business can benefit from the expertise, technology, and scalability offered by fully managed infrastructure services, allowing you to focus on your core objectives and drive your business forward securely and efficiently.

Access to expertise and advanced technology

Outsourcing network support services grants your business immediate access to top-notch expertise and the latest technological solutions. Network management and monitoring require specialised skills and tools.

By collaborating with a dedicated network support team, you ensure that your business benefits from the latest in network security, system management, and troubleshooting techniques without the need to invest heavily in training or technology.

Scalability and flexibility

As your business grows, your network needs will evolve. Outsourcing network support provides the scalability needed to expand your networking capabilities in line with your business growth.

Whether you're adding more employees, increasing your service offerings, or opening new offices, a reliable IT support team can adapt your network to meet these changing demands without disrupting your existing operations.

Enhanced focus on core business functions

With a trusted partner managing your network support, your team can redirect their focus towards core business activities.

This shift allows you to allocate your internal resources more efficiently, ensuring that your employees are focusing on what they do best – driving the growth and success of your business.

Risk management and compliance

Network security is a big consideration, and the landscape of threats and compliance requirements is constantly evolving.

Outsourcing network support services means your network is managed by professionals who are dedicated to keeping up to date with the latest security trends, ensuring that your business network remains secure and compliant with industry standards and regulations.


Building and maintaining an in-house network support team can be costly, especially when considering the ongoing costs of training, salaries, and purchasing and maintaining the necessary tools and technologies.

Outsourcing provides a cost-effective solution, converting fixed IT costs into variable costs and allowing you to budget effectively. You only pay for what you use, when you use it, providing a significant return on investment.

A network engineer smiling towards the camera whilst working in a data centre

Looking for a major upgrade to your IT services?

Enjoy IT support that's always on standby, offering a personal touch that understands your business.

Get the peace of mind that comes with advanced cyber security, keeping your team and operations safe.

Benefit from a dependable and forward-thinking IT environment that drives your business forward.

Selecting the right network management service provider for your business

Choosing the right network support service provider is key to ensuring the ultimate performance and security of your business network. Here's a list of our top recommendations to consider when making your selection:

  1. Proven expertise and experience: Look for a provider with a strong track record in network support services. Their experience in handling network issues, network monitoring, and management across various industries signifies their capability to address the unique needs and challenges of your business.
  2. Comprehensive service offerings: Ensure the provider offers a wide range of networking support services, including proactive network monitoring, troubleshooting, and maintenance. A provider that can cover all aspects of network management under one roof can offer more cohesive and cost-effective solutions.
  3. High availability and reliability: Your network is the backbone of your business operations. Choose a service provider that offers high availability and reliable support, ensuring minimal downtime and disruption to your business.
  4. Customised solutions and scalability: Every business has unique needs which means it's important to find a provider that is willing to understand your specific requirements and can tailor their services accordingly. As your business grows, your network needs will change, so it's crucial to partner with a service provider who can scale their services to match your evolving needs.
  5. Strong focus on security: With cyber threats becoming more frequent and brutal, network security should be a top priority. Select a provider with robust security measures in place and a clear strategy for protecting your network and data against the latest security threats.
  6. Transparent and cost-effective pricing: Choose a provider who is transparent about their pricing structure. Understanding the costs involved upfront can help you budget more effectively and ensure you're getting value for your investment. Cost-effectiveness doesn't just mean the lowest price but the best value for the services provided.
  7. Excellent customer support and communication: A provider that offers excellent customer service and maintains open lines of communication is essential. You want a partner who will work closely with your team, keep you informed about your network status, and is responsive when you need dedicated IT support.
  8. Positive client testimonials and references: Check reviews and ask for client references to gauge the provider's reputation and the satisfaction level of their current and past clients. Positive testimonials and case studies can provide insight into the provider's capability and reliability.
  9. Alignment with your business goals: Finally, ensure that the provider understands your business objectives and is committed to helping you achieve them. Networking support services should be more than just a vendor; they should be a partner in your business's success.

By carefully considering these factors, you can select a managed infrastructure provider that not only meets your current network support needs but also aligns with your long-term business goals, helping you to grow and succeed in a competitive landscape.


Network support services play an important role in the business world, especially when it comes to maintaining performance and elevating cyber security. Selecting the right provider is pivotal, offering expertise, scalability, and proactive solutions that align with your business goals.

Does your current network support align with your business's growing needs? Are you facing challenges in managing your network efficiently?

We're interested in hearing about your experiences. If you're considering switching your network support, don't hesitate to reach out to us for a quote - we'd be more than happy to help.