IT Support

How to find the best local IT support services for your business

In this comprehensive guide, we explore the essentials of local IT support services, detailing their significance, benefits, and how to identify the ideal partner for your business. From understanding the array of services available to navigating the selection process, we share our expertise and insights to empower you in harnessing IT support and technology for your business's success.
A photo of Ian Welch, who is a partner & technical director for Network

Written by

Ian Welch

Ian is the Technical Director @ Network and a certified ethical hacker (CEH), security professional (CISSP) and ISO27001 lead implementer with over 25 years experience.

Updated on

April 5, 2024

Local IT support engineers working on an issue for a client at their offices on their laptop

Before we dive in

Are you looking for IT support for your business today? If so, check out our IT support service to see if we're a good fit for your requirements. Otherwise, we hope you enjoy our guide below!

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Key Takeaways

  1. Discover the unique advantages local IT support services offer, from personalised solutions to swift on-site assistance, enhancing your business's efficiency and security.
  2. Uncover the top five benefits of partnering with a local IT support company, including enhanced business agility and strategic local partnerships.
  3. Learn how to select the ideal IT support partner with our actionable checklist, ensuring a perfect fit for your business's specific needs.

What are local IT support services and what do they offer?

Local IT support services serve as the technological backbone for businesses, offering a comprehensive suite of solutions designed to manage, maintain, and enhance your IT infrastructure.

As an IT provider ourselves, we've worked closely with a wide array of businesses, giving us deep insights into the IT industry. While opinions may vary on what IT companies should offer, we believe that a professional IT support company should embody a certain set of qualities and skillsets, ensuring they operate as an extension of your in-house team but without the associated overheads.

Here’s a breakdown of the essential services that a reputable local IT support company should provide:

  • Managed IT infrastructure: A fully managed service that keeps your IT systems up-to-date, secure, and running efficiently. This includes network management, server maintenance, and hardware support.
  • Cyber security management: Comprehensive cyber security services, including vulnerability scanning, phishing simulations, penetration testing, and dark web monitoring, to protect your business from emerging threats.
  • IT project management: Expertise in managing IT projects, from upgrades and migrations to new technology deployments, ensuring they are delivered on time and within budget.
  • Compliance and governance: Guidance and support to ensure your IT systems comply with industry regulations and standards, reducing the risk of penalties and data breaches.
  • VoIP and communication solutions: Implementation and management of VoIP services, enhancing your business's communication capabilities while reducing costs.
  • Cloud services: Cloud computing solutions that offer flexibility, scalability, and cost efficiency, enabling your business to leverage the latest technologies without heavy upfront investments.
An IT support engineer working on a client request, typing on his keyboard

Do these technology challenges sound familiar to your business?

You're working with IT support that moves at a snail's pace, leaving you and your team hanging.

You’re worried your business is not fully prepared for the next major cyber attack.

You're frustrated that the business technology you've invested in isn't performing as well as it could be.

The importance of local IT support services for businesses

IT support services are a necessity for businesses across all industries. Whether you operate in a big city like London or a smaller town, the choice between national and local IT support services can significantly impact your business’s operational efficiency and growth potential.

Local IT support teams offer personalised, swift, and efficient services that can be especially advantageous for small and medium-sized enterprises (SMEs), which constitute 99.9% of the business population in the UK.

Here's why local IT support services are crucial for your business:

  • Personalised support: Local IT support services understand the unique needs of your business and can offer tailor-made solutions rather than a one-size-fits-all approach. This personalised support is vital in ensuring that your technology solutions align perfectly with your business objectives.
  • Swift response and on-site assistance: Proximity allows local IT support teams to provide rapid response times and on-site assistance when necessary. This ensures that any IT issues can be addressed and resolved promptly, minimising downtime and keeping your business running smoothly.
  • Understanding of local market and regulations: Local IT support companies have a better understanding of the local market dynamics and regulatory environment. This insight is invaluable in ensuring that your IT infrastructure not only supports your business operations but also complies with local laws and standards.
  • Cost-effective solutions: For small businesses, budget constraints are a real concern. Local IT support services can offer more flexible, cost-effective support packages that are tailored to the specific needs and budget constraints of smaller businesses.

Incorporating IT support into your business strategy isn't just about fixing problems as they arise; it's about ensuring that your IT systems are resilient, compliant, and capable of supporting your business goals.

Choosing the right local IT support service can give your business a competitive edge, leveraging technology to drive growth, enhance security, and improve efficiency.

Whether it’s managing cyber threats, ensuring disaster recovery, or optimising your broadband lines and cloud services, the right local IT support team becomes an integral part of your business’s success story.

The top 5 benefits of working with local IT support services

Local IT support services offer distinct advantages that can significantly influence the efficiency, security, and growth trajectory of your company. Here, we explore five unique benefits that highlight the value of partnering with a local IT support company.

  1. Enhanced business agility: Local IT support services empower your business with the agility to respond to technological changes and market demands swiftly. By having a team that's intimately familiar with your IT systems and business goals, you can implement new technology solutions faster and more efficiently. This agility gives you a competitive advantage, allowing you to stay ahead in a fast-paced market.
  2. Customised technology roadmaps: Unlike larger, national providers, a local IT support company can work closely with you to develop a tailored technology roadmap. This personalised plan not only addresses your current IT needs but also anticipates future growth and technological trends. By aligning your IT infrastructure with your long-term business objectives, you ensure sustained growth and innovation.
  3. Strategic local partnerships: Working with a local IT support service opens the door to strategic partnerships within the local business community. These relationships can lead to collaborative opportunities, shared resources, and insights into local market trends that can be invaluable for your business’s development and expansion.
  4. Direct access to decision-makers: One of the most significant benefits of local IT support is the direct access to decision-makers within the support company. This means any concerns or strategic IT decisions can be discussed and implemented quickly, without the red tape often encountered in larger organisations. Such direct communication ensures your IT needs are prioritised and addressed with the urgency they deserve.
  5. Proactive IT health monitoring and maintenance: Local IT support companies excel in providing proactive monitoring and maintenance of your IT infrastructure. By being in the same time zone and having a deeper understanding of your business environment, they can offer real-time monitoring and swiftly address any potential issues before they escalate. This proactive approach ensures your IT systems remain reliable and secure, minimising downtime and protecting your data against emerging cyber threats.

In conclusion, choosing a local IT support service offers a suite of benefits that are tailor-made to enhance the operational efficiency, security, and competitive edge of your business. With a focus on personalised service, strategic local partnerships, and proactive IT management, local IT support is an invaluable asset for any business looking to navigate the complexities of today's digital landscape effectively.

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Looking for a major upgrade to your IT services?

Enjoy IT support that's always on standby, offering a personal touch that understands your business.

Get the peace of mind that comes with advanced cyber security, keeping your team and operations safe.

Benefit from a dependable and forward-thinking IT environment that drives your business forward.

How to choose the perfect IT support company for your business

Selecting the right IT support company is crucial for the success of your business. According to feedback from a majority of our clients, the primary reason they opted for a change in their IT support was due to poor communication and unresolved issues with their previous providers.

This underscores the challenge and importance of finding a reliable IT partner, especially if past experiences have been less than satisfactory.

Here’s a checklist to guide you through the process of choosing an IT support company that aligns with your business needs and expectations.

  1. Evaluate local presence vs national reach: Consider whether a local IT support company, with its benefits of personalised service and quick on-site support, aligns better with your business needs than a company with national reach that might offer broader services but less personalised attention.
  2. Assess the range of services offered: Ensure the IT support company provides a comprehensive range of services that cater to your current requirements and future growth plans. From cyber security to cloud services and disaster recovery, the ability to scale and adapt with you is crucial.
  3. Determine the support availability: Does your business operate round-the-clock? If so, you’ll need an IT support company that offers 24/7 IT support. Understand the different levels of support offered and whether they match your operational hours and needs.
  4. Check for industry expertise: It’s beneficial to partner with an IT support company that has experience in your specific industry. They’ll be better equipped to understand and meet your unique technological and compliance requirements.
  5. Investigate response times: Ask about the average response time and resolution rates. Fast response times are critical in minimising downtime and keeping your business operations running smoothly.
  6. Consider communication and reporting: Look for a company that values transparent communication and provides regular, comprehensive reporting on your IT systems’ status and any incidents that have occurred.
  7. Look into customisation and flexibility: Your business is unique, and your IT support should be too. The best IT support companies offer customised solutions tailored to your specific needs rather than a one-size-fits-all approach.
  8. Understand the pricing structure: Make sure the pricing structure is transparent and understand what is included in your service package. Avoid companies that aren’t upfront about costs or those that offer a "cheap" service that might not cover all your needs.
  9. Ask for client references and case studies: Nothing speaks louder than success stories and positive feedback from current or past clients. Request references and case studies to gauge the IT support company’s effectiveness and client satisfaction.
  10. Review contract terms and conditions: Carefully read through the contract terms, paying close attention to the length of the contract, what’s included in your service level agreement (SLA), and the process for resolving disputes or terminating the contract if necessary.

Choosing the perfect IT support company involves more than just evaluating technical capabilities; it’s about finding a partner that understands your business and can grow with you.

By following this checklist, you can make a more informed decision that ensures your IT support aligns with your business objectives, offering peace of mind and allowing you to focus on what you do best.

Related articles

  • Discover the importance of out of hours IT support and how it can protect your business around the clock.
  • Learn how IT consultants in London can bring a fresh perspective and innovative solutions to your business's technology challenges.
  • Facing frequent downtime or server issues? Find out how dedicated server support can enhance your IT infrastructure's reliability and performance, ensuring your business operations run seamlessly.
  • See how cyber security consulting services can fortify your defences, safeguard your data, and give you peace of mind in an ever-evolving digital world.


We hope this guide has shed light on the vital role local IT support services play in the growth and security of your business, along with providing clear steps on how to choose the perfect IT support partner.

Are you considering enhancing your IT support to better align with your business objectives? Does the idea of a local IT support service that understands your specific needs appeal to you?

We're keen to learn about your experiences and challenges. If you're on the lookout for a dedicated IT support service that truly gets your business, don't hesitate to get in touch with us.