IT Support

Your detailed guide to professionally managed IT services for your business

In this detailed guide, we're taking a closer look at managed IT services, unpacking their role in business, the various types of services available, and how to select the right managed services provider - ensuring you're able to take advantage of the full potential of managed IT services for your business.
A photo of Ian Welch, who is a partner & technical director for Network

Written by

Ian Welch

Ian is the Technical Director @ Network and a certified ethical hacker (CEH), security professional (CISSP) and ISO27001 lead implementer with over 25 years experience.

Updated on

April 5, 2024

An IT engineer visiting a client as part of their managed IT services, working inside of their server room

Before we dive in

Are you looking for IT support for your business today? If so, check out our IT support service to see if we're a good fit for your requirements. Otherwise, we hope you enjoy our guide below!

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Key Takeaways

  1. Managed IT services offer a range of solutions, from security to cloud management, essential for business efficiency and growth.
  2. Selecting the right managed service provider is crucial, focusing on their experience, range of services, and ability to align with your business goals.
  3. The right managed IT service enhances business operations, offering cost-effective, scalable, and expert IT management tailored to your specific needs.

What are managed IT services?

Managed IT services encompass a comprehensive range of solutions provided by an external managed service provider. These services often include proactive monitoring, management, and repair of IT systems and infrastructure.

By opting for managed IT services, businesses can leverage technical support and expertise that might otherwise be too costly or complex to maintain in-house.

A managed services model typically offers a diverse array of service offerings, ranging from remote support and service desk functions to cloud services and managed platforms.

This model allows businesses to offload IT operations to a service provider, focusing on their core competencies while benefiting from advanced IT capabilities.

An IT support engineer working on a client request, typing on his keyboard

Do these technology challenges sound familiar to your business?

You're working with IT support that moves at a snail's pace, leaving you and your team hanging.

You’re worried your business is not fully prepared for the next major cyber attack.

You're frustrated that the business technology you've invested in isn't performing as well as it could be.

The importance of managed IT services for businesses

Managed IT services provide businesses with access to specialist skills and solutions that are crucial to keeping up with technology. These services are not just about fixing technical issues; they are about offering a strategic approach that aligns with your business goals.

Managed services providers play a pivotal role in helping businesses stay agile and competitive. They offer cost savings by reducing the need for large in-house IT teams and expensive infrastructure. Moreover, with service level agreements, businesses are assured of consistent and reliable support.

Managed services also help businesses to get access to the latest technologies without the substantial upfront investment. For example, cloud solutions that replace the need for equipment. This adaptability extends to end-user systems, where businesses benefit from a proactive approach to IT and infrastructure management, ensuring systems are not only efficient but also secure and up-to-date.

In essence, managed IT services transform traditional reactive IT support into a dynamic resource that drives business growth and innovation. They are not just a service provider; they are a strategic partner in navigating the complexities of modern technology.

What are the different types of managed IT services for businesses?

Managed IT services have evolved significantly, offering a spectrum of solutions that cater to the diverse needs of modern organisations. Here's a breakdown of the different types of managed services that companies frequently utilise:

Managed security services

With the increasing demand for advanced cybersecurity, managed security services have become essential. These services encompass a range of tasks such as threat monitoring, intrusion detection, and firewall management. Managed security services ensure that your company's data remains secure, and help to mitigate risks.

Cloud services and management

Cloud management and cloud solutions are central to many managed services offerings. Providers offer support for cloud infrastructure, including deployment, management, and optimisation of cloud services. This ensures businesses can leverage the benefits of cloud computing, such as scalability and flexibility, without needing in-house expertise.

Network monitoring and management

Managed network services are crucial for maintaining the health and performance of a company's IT infrastructure. Managed service providers (MSPs) oversee the network to ensure it's operating optimally and troubleshoot issues proactively. This service is vital for businesses reliant on constant network availability and performance.

Remote monitoring and management (RMM)

RMM allows managed IT service providers to oversee and control systems, servers, and network devices remotely. This proactive approach to computer support ensures that potential issues are identified and resolved before they can impact business operations, thus ensuring reliability and minimising downtime.

Service desk and IT support services

Service desk and IT support services provide end users with technical support and assistance. This service ranges from troubleshooting minor issues to handling complex technical queries. A good service desk is crucial for ensuring seamless day-to-day operations.

Infrastructure management

Infrastructure management involves the oversight and maintenance of physical and virtual resources within a company. Managed services in this area can include everything from hardware support to software updates and remote monitoring, ensuring that the IT infrastructure is current and operating efficiently.

Managed platforms for multiple devices

In the modern workplace, businesses often use a variety of devices, from laptops to smartphones. Managed platform services ensure that these devices are integrated seamlessly, managed efficiently, and protected against security threats.

Compliance and service level agreements

Managed IT service providers also assist companies in meeting compliance standards relevant to their industry. Through service level agreements (SLAs), businesses are assured of a defined level of service, reliability, and response time, aligning with their operational needs.

In summary, managed IT services offer a comprehensive range of solutions tailored to the unique requirements of businesses. From ensuring cybersecurity to managing day-to-day IT tasks, these services allow companies to focus on their core competencies, leaving the complexities of IT management to the experts.

With managed IT services, businesses can enjoy many benefits, including reduced costs, enhanced efficiency, and the ability to keep up with their competition.

A business owner smiling while using an iPad tablet device

Looking for a major upgrade to your IT services?

Enjoy IT support that's always on standby, offering a personal touch that understands your business.

Get the peace of mind that comes with advanced cyber security, keeping your team and operations safe.

Benefit from a dependable and forward-thinking IT environment that drives your business forward.

Selecting the right managed service provider for your business

Choosing the right managed service provider (MSP) is crucial for your business's success and efficiency. Here's a list of key factors to consider when selecting an MSP:

  1. Experience and expertise: Look for a provider with a proven track record in managing IT services. Their expertise should align with your business's specific needs.
  2. Range of services offered: Ensure the MSP offers a comprehensive range of services that cover your business requirements, from cloud services to security and network management.
  3. Service level agreements (SLAs): Review their SLAs carefully. It's essential to understand what level of service and response time the provider is capable of delivering.
  4. Security and compliance: Choose a provider who can ensure your data is secure and that their services comply with industry standards and regulations relevant to your business.
  5. Proactive approach: A good MSP doesn’t just fix problems; they prevent them. Look for providers offering proactive monitoring and maintenance.
  6. Customisation and scalability: Your MSP should be able to tailor their services to your specific needs and scale them as your business grows.
  7. Technical support and service desk: Evaluate their technical support capabilities. Quick and efficient support is vital for resolving issues swiftly.
  8. Cost structure and transparency: Understand their pricing model. It should be transparent and provide good value for money. Consider if they offer a fully managed IT service that fits your budget.
  9. Client references and reviews: Check testimonials and reviews from other businesses. Client feedback can provide valuable insights into the MSP's reliability and performance.
  10. Communication and relationship: The MSP should be a partner who understands your business and communicates effectively. A strong working relationship is key.
  11. Infrastructure and technology: Ensure the MSP uses up-to-date technology and has the infrastructure to support your business effectively.
  12. Disaster recovery and backup plans: Inquire about their disaster recovery and backup strategies. Reliable and efficient plans are crucial for business continuity.
  13. Future-proofing: Choose a provider who is aware of the latest technological advancements and can offer advice on future IT strategies.

Selecting the right managed service provider is a strategic decision that can greatly impact your business's efficiency and growth. Take the time to evaluate potential providers against these criteria to ensure you find the best match for your business's specific needs and goals.

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  • Learn how IT consultants in London can offer bespoke strategies to navigate the tech landscape, enhancing your business’s efficiency and growth.
  • Explore the importance of cyber security consulting services in protecting your business from sophisticated digital threats, ensuring your data and reputation remain intact.


Are you facing similar challenges in managing your IT needs? How does IT support impact your team and overall business operations? We're keen to understand your experiences and requirements. If you're considering a new managed IT service provider for your business, please don't hesitate to get in touch with us!