IT Support

Your essential guide to IT support for architects and the architectural industry

In this detailed guide, we'll take a look at the world of IT support for architects, exploring unique challenges and key benefits. We'll discuss how to choose the ideal IT support service, tackle emerging technology trends, and offer insights to effectively integrate IT solutions in architectural practices, maximising efficiency and innovation.
A photo of Ian Welch, who is a partner & technical director for Network

Written by

Ian Welch

Ian is the Technical Director @ Network and a certified ethical hacker (CEH), security professional (CISSP) and ISO27001 lead implementer with over 25 years experience.

Updated on

February 9, 2024

Two architects discussing a drawing on a table with a team of architects working in the background

Key Takeaways

  1. Specialised IT support for architects is essential for enhancing productivity, with services tailored to the unique needs of architectural software.
  2. Emerging technologies like AI, digital twins, and VR/AR are revolutionising architectural practices, enabling more efficient and innovative designs.
  3. Choosing the right IT support involves considering factors like specialised experience, cybersecurity expertise, and scalability to align with the firm's growth and evolving needs.

What is the role of IT support for architects?

IT support plays a pivotal role in ensuring that your business operates seamlessly. For architects, outsourcing IT support is not only cost-effective but also provides access to specialised technical expertise tailored to the unique needs of the architecture industry.

Outsourcing IT support offers a pragmatic solution for architects. It eliminates the financial burden of maintaining an in-house IT team, allowing you to allocate resources more effectively within your business.

By choosing support services from a dedicated provider, you gain access to a team with specialised knowledge in managing IT infrastructure critical to architects. This expertise encompasses everything from data management to the specific demands of architectural software.

The importance of IT support for architects

In an industry that increasingly relies on advanced software applications, from CAD software to virtual reality tools, having the right IT support is crucial. Support providers who understand the nuances of these applications can offer timely support, ensuring minimal downtime and maximising productivity.

The ability to manage and troubleshoot issues with these tools is not just a convenience; it's a necessity for staying competitive and efficient in the architecture industry.

For architects, data backup and disaster recovery are more than just IT terms; they are safeguards for your creative and professional assets. Effective IT support ensures that your data management practices are robust, securing your designs and client information against unforeseen events.

Collaborative tools and support solutions also play a vital role in facilitating work across multiple locations and with construction companies, enabling teams to work together seamlessly regardless of geographical boundaries.

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Do these technology challenges sound familiar to your business?

You're working with IT support that moves at a snail's pace, leaving you and your team hanging.

You’re worried your business is not fully prepared for the next major cyber attack.

You're frustrated that the business technology you've invested in isn't performing as well as it could be.

What technology challenges do architecture firms face?

An effective support package must not only address the technical aspects of IT but also align with the evolving needs of the architectural industry. Here are just a few of the challenges architecture firms are having to navigate:

Integrating advanced technologies

Modern architectural practices are increasingly dependent on advanced technologies such as computer-aided design (CAD) software, building information modeling (BIM), virtual reality (VR), and augmented reality (AR).

These tools require seamless integration into the existing IT infrastructure, necessitating tougher cybersecurity measures and continuous monitoring. The challenge lies in not only implementing these technologies but also in ensuring that they are used effectively to enhance project delivery and client engagement.

Cybersecurity threats

With the growing reliance on digital tools, cybersecurity has become a paramount concern for architecture firms. Ensuring the protection of sensitive project data and client information requires advanced cybersecurity measures and disaster recovery plans. This aspect of IT support is crucial for maintaining client trust and safeguarding against potential data breaches.

Maintaining seamless connectivity

For architects working on design projects across multiple locations, seamless connectivity and collaborative tools are essential. This requires IT support solutions that can ensure consistent and uninterrupted access to critical project data and applications, regardless of location.

Addressing industry-specific IT needs

Architectural practices have unique IT needs, particularly when it comes to software and hardware that support specific architectural applications. A tailored support package from IT providers with extensive experience in the architectural industry can be crucial in addressing these specific requirements.

What are the benefits of specialised IT support for architects?

Specialised IT support for architects not only resolves technical issues but also plays a strategic role in enhancing operational efficiency, securing data, supporting remote work, and providing a competitive advantage in a technology-driven industry:

  1. Enhanced productivity and efficiency: Specialised IT support services tailor solutions to the unique needs of architects, ensuring smooth operations. By addressing specific performance issues related to architecture software and hardware, IT support enhances productivity, allowing architects to focus more on design and less on technical glitches.
  2. Improved technology and infrastructure management: Having an IT team that understands the specific hardware and software requirements of architects is vital. This includes support for high-performance computing needs, essential for complex tasks like rendering and information modelling.
  3. Secure and reliable data management: Security in the architectural field is paramount, especially when handling sensitive client data and large project files. Specialised IT support can implement advanced cybersecurity to help defend against data breaches and maintaining client trust.
  4. Effective remote working support: As working remotely becomes more common, IT support can provide solutions for seamless connectivity and collaboration. This includes setting up and maintaining virtual private networks (VPNs), cloud services, and collaborative tools, essential for teams spread across various locations.
  5. Competitive advantage through advanced technology: Access to the latest technology and innovative solutions gives architectural firms a competitive edge. Specialised IT support can help integrate cutting-edge tools like Building Information Modelling (BIM) software, enhancing the firm's service offerings to clients.
  6. Focused business strategy: With IT experts handling the technical side of operations, architectural teams can concentrate on their core business objectives and client relationships. This division of labour allows architects to channel their creativity and expertise where it's most needed, while IT professionals handle the technological aspects.
  7. Customised solutions for unique needs: Every architectural firm has its specific requirements and challenges. Specialised IT support providers can offer custom solutions tailored to these unique needs, whether it's for a small boutique firm or a large multinational corporation.
  8. A proactive approach to IT issues: Rather than reacting to IT issues as they arise, specialised IT support can take a proactive approach, identifying and resolving potential problems before they impact the business. This foresight is crucial for maintaining continuous operations and preventing downtime.
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Selecting the right IT support service for your architecture firm

Selecting the right IT support service for your architectural firm is crucial for maintaining efficient and secure operations. Here are key factors to consider when making this choice:

  1. Specialised experience: Look for IT support services with experience in supporting architects. They should have a deep understanding of industry-specific software and hardware requirements.
  2. Proactive approach: Choose a provider that offers proactive IT support, rather than just reactive solutions. This includes regular system checks and updates to prevent potential issues.
  3. Scalability and flexibility: The service should be able to scale with your firm’s growth, offering flexible solutions that adapt to your changing needs.
  4. Cyber security expertise: Given the sensitive nature of architectural projects, ensure the IT service is capable of delivering advanced cyber security services and can provide regular security audits and recommendations.
  5. Data backup and recovery: Check their capabilities in data backup and disaster recovery. Reliable backup solutions are essential to protect your firm’s data.
  6. Customised service offerings: IT support should offer services tailored to your firm’s specific needs. Customised solutions can provide more effective support than generic services.
  7. Availability and responsiveness: Consider their availability for support, especially in emergencies. Support outside of normal working hours can also be crucial for firms working on tight deadlines.
  8. Cost-effectiveness: Evaluate their pricing structure to ensure it aligns with your budget and offers value for money. Be wary of hidden costs.
  9. Client testimonials and reviews: Look for feedback from other businesses they have supported. This can provide insights into their reliability and effectiveness.
  10. Training and support: Ensure they offer adequate training and support for your team to utilise IT resources effectively.
  11. Innovative solutions: The provider should be up-to-date with the latest IT trends and innovations, offering new solutions that can enhance your firm’s productivity.
  12. Communication and reporting: Good communication is key. They should provide clear, regular updates on your IT infrastructure's status and any issues encountered.


Does your architectural firm encounter similar challenges with IT support? How does this impact your team and overall business operations? We're eager to learn about your experiences and needs. If you're considering a new managed IT service tailored for architecture, we're ready to assist. Don't hesitate to reach out for our expert guidance and support.