IT Support

Everything you need to know about IT support for construction companies

In this comprehensive overview, we're exploring IT support for construction companies, and discussing the challenges, benefits, and strategies for choosing the ideal provider. We'll discuss everything from navigating technological hurdles to optimising IT services, equipping you with insights to effectively leverage IT support for your construction business.
A photo of Ian Welch, who is a partner & technical director for Network

Written by

Ian Welch

Ian is the Technical Director @ Network and a certified ethical hacker (CEH), security professional (CISSP) and ISO27001 lead implementer with over 25 years experience.

Updated on

February 9, 2024

A construction worker using his laptop on a construction site.

Key Takeaways

  1. Specialised IT support in construction enhances project efficiency and data security, adapting to unique industry challenges.
  2. Proactive IT management and scalable solutions are key for growing construction businesses, ensuring uninterrupted operations.
  3. Choosing the right IT support involves industry experience, robust security measures, and a forward-thinking approach to technology.

What is the role of IT support in construction?

Outsourced IT services play a pivotal role in the construction industry. It's not just about fixing computers or troubleshooting network issues; it's about ensuring the seamless operation of IT systems that are integral to the success of your construction business.

By outsourcing IT support, construction companies can gain a significant cost advantage over maintaining an in-house support team. It helps reduce operational costs and taps into a wider pool of expertise, bringing advanced support services to the table.

The importance of IT support for construction businesses

IT support for construction is the backbone of a modern construction company. IT infrastructure forms the foundation of efficiency and productivity. Advanced IT services, such as project management and on-site support, empower construction businesses to tackle complex projects precisely and easily.

IT support that focuses on cyber security first helps to fortify a construction business against cyber threats, ensuring data security and compliance. This comprehensive support for construction is essential in navigating the unique challenges and demands of technology in the construction sector today.

An IT support engineer working on a client request, typing on his keyboard

Do these technology challenges sound familiar to your business?

You're working with IT support that moves at a snail's pace, leaving you and your team hanging.

You’re worried your business is not fully prepared for the next major cyber attack.

You're frustrated that the business technology you've invested in isn't performing as well as it could be.

What are some of the challenges the construction industry faces with its IT systems and support?

Understanding and adoption of technology

Construction firms often struggle with understanding the true benefits of technology. While some adopt digital tools because they seem innovative, there's a lack of clarity on their practical application. This uncertainty leads to inefficient use of technology, where it's seen more as a burden rather than a solution, resulting in continued inefficient processes.

Implementation and usage challenges

Implementing digital construction methods can be frustrating, especially without a clear understanding of their purpose. This can lead to potential problems due to misusing technology, where tools are employed for inappropriate purposes or fail to address the problems they were intended to solve.

Skills development and communication gaps

A significant challenge in the construction sector is developing skills around new technologies like Building Information Modeling (BIM). Misunderstandings about how to effectively use digital tools and data are common.

Additionally, gaps in communication between project managers, on-site workers and construction firm leaders often hinder the effective adoption of technology. Problems on site sometimes go unreported to the back office, leading to missed opportunities in identifying and resolving systemic issues.

To overcome these challenges, construction businesses must focus on justifying technology investments and acquiring technologies that address specific on-site problems.

Enhancing communication between different levels within construction companies as well as with architects is also key to better leveraging technology for improved efficiency and problem-solving.

What are the benefits of specialised IT support for construction?

By focusing on the below benefits, specialised IT solutions and support significantly contribute to the efficiency, security, and success of construction businesses today.

  1. Managed IT infrastructure: Tailored IT services ensure a resilient and adaptable IT environment, crucial for the dynamic needs of construction companies.
  2. Fully managed services for comprehensive support: End-to-end managed IT services take a proactive approach, covering all aspects of IT needs for construction firms.
  3. Proactive monitoring and network security: Constant monitoring and strong network security protocols protect digital assets and sensitive data, reducing risk and enhancing cyber resilience.
  4. Mobile workforce support: IT support caters to the mobile nature of construction work, ensuring seamless connectivity and support for on-site teams.
  5. Cyber Essentials accreditation: Aligning with standards like Cyber Essentials, IT support ensures compliance and safeguards against cyber threats.
  6. Effective data backup and recovery: Reliable data backup services prevent data loss and ensure quick recovery, essential for maintaining project continuity.
  7. Reduced downtime: Quick resolution of technology issues with proactive services minimises downtime, keeping construction projects on schedule.
  8. Customised support contracts: Managed IT services often offer flexible support contracts tailored to the specific needs of a construction business.
  9. Strategic technology roadmap: Providing a clear IT roadmap aligns infrastructure with long-term business goals, aiding growth and innovation.
  10. Enhanced project management: Specialised IT support integrates advanced project management software, improving efficiency and organisation in construction projects.
A business owner smiling while using an iPad tablet device

Looking for a major upgrade to your IT services?

Enjoy IT support that's always on standby, offering a personal touch that understands your business.

Get the peace of mind that comes with advanced cyber security, keeping your team and operations safe.

Benefit from a dependable and forward-thinking IT environment that drives your business forward.

Selecting the right IT support service for your construction business

Selecting the right IT support service involves balancing expertise, security, proactive management, and cost-effectiveness to meet the unique needs of your construction business. Here are a few things to consider when choosing an IT provider:

  1. Specialised experience in the construction industry: Look for IT support services with a solid background in the construction sector. They should understand the unique challenges and requirements of construction companies, including specialised software and hardware needs like project management tools and on-site connectivity solutions.
  2. Advanced security solutions: Opt for a service offering advanced cyber security services, vital in protecting sensitive construction project data. This should include network support services and security, data encryption, and cyber threat mitigation strategies to ensure the safety of your digital assets.
  3. Proactive management approach: Select a provider that focuses on proactive maintenance, offering regular system checks, updates, and potential problem identification. This approach reduces downtime and prevents issues before they escalate.
  4. Scalable solutions to match business growth: Ensure the IT support can scale its services as your construction business grows. This includes adapting to increased data needs, more complex project management requirements, and expanding team sizes.
  5. Effective software support: The service should be proficient in supporting and managing software specific to construction, facilitating efficient planning, tracking, and execution of projects.
  6. Rapid response and easy accessibility: Prioritise services that offer quick response times and easy access to support teams, crucial for addressing urgent IT issues that can arise in fast-paced construction environments.
  7. Budget-friendly and cost-effective services: Balance the quality of services with cost considerations, ensuring the IT support aligns with your company's budget without compromising essential IT needs.
  8. Comprehensive managed IT support: Look for fully managed IT support that covers all aspects of your IT environment, including regular maintenance, support, and strategic IT planning, allowing you to focus on core construction activities.
  9. Future-proofing IT infrastructure: Choose a service that not only addresses current needs but also considers future technological advancements, ensuring your IT infrastructure remains up-to-date and competitive in the construction industry.
  10. Client testimonials and case studies: Evaluate their success and reliability through client testimonials and case studies. This provides real-world insight into their capabilities and effectiveness in the field.

Summary

Does your construction company face similar technology challenges? How does IT support impact your team and overall business efficiency? We're keen to hear your experiences and insights. And if you're looking for specialised IT support tailored to your construction business, don't hesitate to get in touch with us - we're able to help!

Frequently asked questions

How can technology help construction?

Technology significantly aids construction by enhancing efficiency, accuracy, and safety. It enables better project management through advanced software, improves communication and data sharing with cloud-based solutions, and increases precision with tools like Building Information Modeling (BIM).

Additionally, technology helps to improve efficiency in resource management, reduces costs, and facilitates compliance with safety and regulatory standards, leading to more streamlined and successful construction projects.

How is ICT used in the construction industry?

Information and Communication Technology (ICT) is used in the construction industry to streamline, manage and optimise various processes. Key applications include:

  1. Project Management: ICT offers sophisticated tools for scheduling, budgeting, and resource allocation, improving project efficiency.
  2. Design and Planning: Technologies like CAD and BIM enhance design accuracy and facilitate collaboration.
  3. Communication and Collaboration: ICT enables better coordination among team members, stakeholders, and subcontractors through platforms like cloud computing.
  4. Data Management and Analytics: It assists in storing, processing, and analysing vast amounts of project data for informed decision-making.
  5. On-Site Operations: ICT is used for tracking progress, inventory management, and ensuring compliance with safety standards.

Overall, ICT is integral to modern construction, making processes more efficient and collaborative whilst reducing potential issues.

How much does specialised IT support for construction cost?

The cost of IT services for your construction business can indeed vary, depending on several factors. These include the size of your company and IT budget, the complexity of your IT needs, and the specific level of support required. At Network, we offer customisable plans tailored to meet your unique requirements, ensuring you receive the most cost-effective support package.

Our approach is to provide you with the flexibility to choose only the services that are essential for your business, aligning both with your budgetary constraints and operational needs. This way, you are not paying for unnecessary extras, but rather investing in what truly benefits your business.

For a clearer understanding of the potential costs, you can visit our pricing page where we outline example costs for various service levels. However, to get an accurate and personalised quote, we recommend reaching out to our IT team for a detailed consultation. During this consultation, we can assess your specific IT requirements and provide you with a comprehensive breakdown of the costs involved.