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IT support for professional services firms

Network London provides IT support and cyber security for professional services firms of 20 or more people, including accountants, consultancies and architects. From The Leather Market in SE1, a team of 17 looks after firms in London and around the world whose clients expect them to take security seriously.

Network London provides IT support for professional services firms to businesses across London from its office at The Leather Market in SE1, next to London Bridge.

Ian Welch, Technical Director at Network London
Updated on

Ian is Technical Director at Network London, which he co-founded with Lee Smith. He is a certified ethical hacker (CEH), a CISSP and an ISO 27001 lead implementer, with more than 25 years' experience.

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What does IT support for professional services firms involve?

Professional services firms sell expertise and time. When a laptop fails or email stops, that time is lost. When a client asks how you protect their information, you need a good answer.

Good IT support for professional services covers both. It keeps your people working, with help from someone who knows their setup. And it helps the firm answer the security questions that more and more clients now ask.

Legal and professional services are among the sectors we know best. The firms we look after range from about 20 to 250 people. Many have grown past the point where IT can be done on the side by a partner or an office manager, and they want it looked after by people who know them.

Why outsourcing works for professional firms

One in-house IT person can't cover every specialism, from security and compliance to Microsoft 365, phones and projects. Outsourced IT support gives you the breadth of a team for less than the cost of a hire. Some firms hand us all of their IT. Others keep their own IT person and use us alongside them.

What technology challenges do professional services firms face?

Clients asking detailed security questions

This is the most common reason firms call us. A client or insurer sends a security questionnaire, and nobody is sure where to start. Sometimes a contract requires Cyber Essentials. We help you understand what's being asked, put the right controls in place and answer with confidence. We hold Cyber Essentials Plus ourselves. See our cyber security and IT compliance services.

AI arriving without anyone leading it

Staff are already using ChatGPT, often without a policy. Suppliers are offering AI tools and platforms. There's plenty of interest, but people need a clear place to start.

We help teams use AI confidently and safely. For a law firm with 75 lawyers, we built a 12-week programme so the team felt confident using Microsoft Copilot day to day. For an investment firm, we reviewed an AI platform another company was building for them, and found their data would be stored in Singapore when it needed to stay in the UK.

New systems and projects

Practice management systems, document storage, office moves. These decisions shape how the firm works for years. We add most value when we're involved early, before the contract is signed.

Problems that keep coming back

Many firms come to us after a provider that closed tickets without fixing the cause. Updates only came when someone chased. It wastes fee earners' time and the office manager's patience.

What are the benefits of specialist IT support for professional services?

  1. You'll know the people. We're a team of 17, and many have been here for years. Meenash and Nazheer joined in 2016, Jamie in 2017, and Ryan and Jessica in 2018. The person who answers knows your firm.
  2. Confidence with clients' security questions. You can answer them properly, with evidence behind the answers.
  3. Safe use of AI. A policy, a sensible starting point and help for your people to use it well.
  4. Help when it's needed. A real person answers the phone, always, and every ticket gets a human reply. 98% of IT requests are solved in a quick remote session. Support is 24/7.
  5. Someone on site. When a problem needs a person in the room, one of the team comes to you.
  6. Priority for partners and directors. Our VIP concierge service gives senior people a direct line to a senior engineer and IT director who know them.
  7. Help thinking ahead. Alongside day-to-day support, we help you plan for security, compliance and new systems.

How to choose IT support for a professional services firm

Most firms that call us have had at least one IT provider before. They're wary of promises, and rightly so. Ask any provider these questions:

  1. Who will look after us? Meet the people. Ask how long they've been there.
  2. Have they helped firms like ours with security questionnaires? Ask for an example.
  3. What do they hold themselves? They should be able to show their own security certifications.
  4. How would they approach AI? Ask where they'd start and how they'd keep client information safe.
  5. What happens when we call? Does a real person answer, and does every ticket get a reply?
  6. What are the service commitments? Response times should be in the contract.
  7. How will the handover work? Ask to see the plan. It's the biggest worry for most new clients, and it should be the provider's job to make it easy.
  8. What does it cost? Our support starts from £1,000 a month. See our pricing page.

Professional firms we support

Talk to us about IT support for your firm

Send us a message. Jessica Ruvin, our Operations Director, replies to every enquiry personally, the same day. The first step is a conversation about your firm, what's working and where you need help. If you're considering managed IT services for the first time, that conversation is a good place to start.

Tell us what you need

Jessica, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business, what's working and where you need help.

Prefer to talk? Call 0333 335 5020. A real person answers, always.

LM04.202, The Leather Market
Weston Street, London SE1 3ER
A short walk from London Bridge and Borough stations

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