Rossair
IT support, the phone system and a website that brings in enquiries, all looked after by one team.
Does your IT support stop at Windows?
Do any of these sound familiar?
- Your Mac users sort out their own problems because your IT provider mostly supports Windows.
- Nobody is sure which Macs have the latest updates or whether their disks are encrypted.
- Setting up a new starter on a Mac takes longer than it should.
We believe Mac users should get the same standard of support as everyone else in the office.
Apple Mac support for business, alongside your Windows PCs
Plenty of offices have Macs in some teams and Windows PCs in others. We support Macs through the same team as every other device, so your people have one number to call and a real person answers. Network London has looked after business IT for 20 years, and we plan Mac updates and security with the rest of your IT.
A lot of good support is low key. We remember how someone’s Mac is set up, and we call back when we said we would.
Tell us how your team uses Macs and we’ll show you how we would look after them.
Get in touchHow does Mac support from Network London help your team?
Engineers who know you
Our engineers get to know your business and your people. When a Mac user calls, they speak to someone who understands how your office is set up.
One helpdesk for every device
Questions about Macs, Windows PCs, iPhones and iPads all go to the same team. Nobody has to work out who to ask.
Macs included in your security
Our security work is led by Ian Welch, our Technical Director. Macs get the same security checks and updates as the rest of your devices.
- 20years looking after business IT
- 100+businesses across the world trust us with their IT
- 17people in our team, many of them here for years
What our customers have to say
Three of the 100+ businesses we look after, and what we do for them.
LAMDA
Everyday support for 180 people, with access reviews and backup testing built into how they work.
A private equity firm
A small team with serious duties to investors. We shaped their IT and cyber security policy and look after it day to day.
Getting your Macs supported, step by step
We find out which Macs you have and how they are used
We look at your Macs, iPhones and iPads, how they connect to Microsoft 365 and what your Mac users need day to day.
We bring your Macs under management
We set Macs up so updates, security settings and apps can be managed centrally, in the same way as your other devices.
Your Mac users call our helpdesk
Staff call or email us with Mac questions. The engineers who pick them up already know your setup.
Mac IT support services for businesses
Mac helpdesk support
Your staff contact us with Mac problems, from apps that won’t open to printers that won’t connect.
Device management
Managed Macs can have settings, apps and security applied centrally, so every machine is set up the same way.
Software updates
Apple releases software updates that include security fixes. We keep track of which Macs are up to date and help get the rest updated.
Security and encryption
We check that Macs have disk encryption turned on and the right security settings, as we do for your other devices.
Microsoft 365 on Mac
Word, Excel, Outlook and Teams all run on Mac. We set them up so Mac users work with the same email, calendars and files as everyone else.
Mixed Mac and Windows offices
We support Macs and Windows PCs side by side, along with the shared printers, networks and file storage they both use.
iPhone and iPad support
Staff often use iPhones and iPads for work email and files. We help set them up and keep company data on them protected.
Planning ahead
We include your Macs in your wider IT plans, including when older machines are due for replacement.
Tell us what you need
Jessica, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business, what's working and where you need help.
Prefer to talk? Call 0333 335 5020. A real person answers, always.
LM04.202, The Leather MarketWeston Street, London SE1 3ER
A short walk from London Bridge and Borough stations
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Need better support for your Macs?
Whether a few people use Macs or a whole department does, tell us how you work. Jessica, our Operations Director, replies to every enquiry personally, the same day.
Get in touchDo you offer Mac IT support for businesses in London?
Yes. Network London supports Macs for growing businesses, usually with 20 or more people. We’re based near London Bridge and support clients across the world. We look after Macs alongside Windows PCs, iPhones and iPads through the same team. Our IT helpdesk support page explains how the wider service works.
Can Macs work with Microsoft 365?
Yes. Microsoft makes Word, Excel, PowerPoint, Outlook and Teams for Mac, and Mac users can open the same shared files as everyone else. We set up the apps and accounts so Mac users can work alongside PC users without a separate system.
How do you keep business Macs secure?
We keep Macs updated and check that security settings such as disk encryption are switched on. Apple builds security features into its devices, but they only help when they are set up and kept current. Macs are included in the same checks as your other devices. Our cyber security service covers the wider picture.
Can you support an office with both Macs and Windows PCs?
Yes. We support both through the same team. Shared printers, file storage and Microsoft 365 are set up so both kinds of computer can use them, and we plan for both when your IT changes.
How much does Mac support cost?
The cost of Mac support depends on how many people use Macs, how they are set up now and what other IT we look after for you. Once we understand that, we’ll give you a clear quote.
What happens when a new starter needs a Mac?
We set the Mac up with their Microsoft 365 account, the apps they need and your security settings. When your Macs are managed centrally, much of this can be applied to a new machine automatically. That keeps every Mac in the office set up the same way.
Looking for more managed IT services?
IT helpdesk support
Everyday IT support from people who know your team and your setup. A real person answers the phone, and every ticket gets a human reply.
Cyber security
We look after your cyber security and help you answer the security questions your clients, insurers and investors send you.
IT system management
We look after your servers, cloud services and network, and keep them secure and up to date.
IT compliance
Help with IT compliance, including Cyber Essentials, ISO 27001 and GDPR, from policies to the questionnaires your clients send.
The Cyber Security Vault: 22+ tools and apps
Most of them are free. We'll send you our list of resources you and your team can use to improve your cyber security straight away. No technical knowledge needed.