IT Support

Your essential guide to finding the best business IT support in Cambridge

In this guide, we're discussing IT support in Cambridge, delving into the services provided, the impact on various industries, and the key benefits of partnering with the right IT support team. We also provide practical advice on understanding costs and selecting the perfect IT support provider for your business. Drawing from our extensive experience, this article aims to equip you with the knowledge to make informed decisions, ensuring your IT infrastructure propels your business forward.
A photo of Ian Welch, who is a partner & technical director for Network

Written by

Ian Welch

Ian is the Technical Director @ Network and a certified ethical hacker (CEH), security professional (CISSP) and ISO27001 lead implementer with over 25 years experience.

Updated on

April 5, 2024

A candid photo of a team sharing a laugh in the hallway in an office in Cambridge.

Key Takeaways

  1. Discover how tailored IT support in Cambridge can protect your data, enhance efficiency, and drive business growth.
  2. Learn the importance of selecting an IT support provider with industry-specific expertise and flexible, scalable solutions.
  3. Understand the factors affecting IT support costs and how to ensure you're investing wisely in technology that supports your business objectives.

What services do IT support companies provide?

Having worked with numerous businesses over the years as an outsourced IT service provider, we've gained substantial insight into the IT sector as a whole.

While the range of services IT support companies offer can vary, at our core, we believe professional IT companies should encompass a broad spectrum of qualities and skillsets to operate as an extension of your internal team. Here's what you should expect:

  • Outsourced IT support: Acts as your internal IT department, providing a cost-effective solution that spares you the complexities and expenses associated with hiring and managing an in-house team.
  • Managed IT infrastructure: Ensures your IT systems and infrastructure are not just up and running, but also optimised for performance, reliability, and security.
  • Managed cyber security: Includes vulnerability scanning, phishing simulations, penetration testing, and dark web monitoring to safeguard your data and systems.
  • IT project management: Professional oversight for IT projects, ensuring they are delivered on time, within scope, and budget, and aligning with your business's strategic goals.
  • Managed IT compliance: Assistance with navigating the complex landscape of regulatory requirements, helping to ensure your business complies with relevant laws and standards.
  • VoIP and communication solutions: Offers flexible and cost-effective communication solutions that enable seamless connectivity and collaboration within your team and with your clients.

These services are designed to provide a secure, efficient, and resilient IT environment, allowing you to focus on your core business activities with peace of mind.

An IT support engineer working on a client request, typing on his keyboard

Do these technology challenges sound familiar to your business?

You're working with IT support that moves at a snail's pace, leaving you and your team hanging.

You’re worried your business is not fully prepared for the next major cyber attack.

You're frustrated that the business technology you've invested in isn't performing as well as it could be.

What types of industries are found in Cambridge, and what role does IT support play?

Cambridge is a hub of innovation and enterprise, home to a diverse range of industries. Each sector benefits uniquely from specialised IT support, ensuring they operate smoothly and stay ahead in a competitive landscape.

Life sciences & healthcare

Cambridge is a leading clinical research environment in the UK, hosting over 450 life sciences and healthcare businesses. IT support plays a crucial role in healthcare by ensuring data security, managing complex IT infrastructures, and supporting the rapid technological advancements essential for research and development.

Emerging technology

With its dynamic tech scene rivalling Silicon Valley, Cambridge is home to innovative companies like Raspberry Pi and ARM Technologies. IT support in this sector focuses on developing and maintaining cutting-edge IT systems, and cloud services, and ensuring cybersecurity measures are robust to protect intellectual property and sensitive data.

Advanced manufacturing

Cambridge's manufacturing sector, leading in pharmaceuticals, robotics, and electronics, relies on IT support for managing sophisticated manufacturing processes. IT services ensure these processes are efficient and secure, with a focus on cybersecurity and the integration of cloud services for better collaboration and data management.

Professional services

From accountancy firms to financial services, professional services in Cambridge depend on IT support to protect client data, ensure reliable access to cloud services, and maintain communication systems. This sector benefits from IT support by enhancing data security, improving operational efficiency, and ensuring compliance with regulatory standards.

For businesses in Cambridge, whether in life sciences, emerging technology, manufacturing, or professional services, IT support is not just about fixing problems. It's about providing a strategic foundation that enables businesses to grow, innovate, and protect their IT environments.

With the right IT support partner, companies in Cambridge can focus on what they do best, secure in the knowledge that their IT infrastructure is in expert hands.

The top 5 benefits of working with Cambridge IT support services

Cambridge, a city synonymous with innovation and excellence, is home to 17 Nobel Prize winners in life sciences since 2000. This region has consistently led the way in fields that are reshaping our world, from Precision Medicine and AI/Machine Learning in Healthcare to Medical Robotics, transitioning groundbreaking academic theories into practical applications.

Amidst this backdrop of innovation, IT support services in Cambridge play a pivotal role in facilitating the seamless operation and growth of businesses.

Here are the top 5 benefits of working with Cambridge IT support services:

  1. Enhanced data security: With the rise of cyber threats, Cambridge IT support services are capable of providing advanced cybersecurity consultancy and can help your business to achieve Cyber Essentials certification, to protect sensitive data and intellectual property. This is crucial for businesses operating in high-stakes fields like life sciences, where data integrity and security are paramount.
  2. Scalable cloud services: Cloud services offer the flexibility to scale IT infrastructure as per business needs, supporting growth without the need for significant upfront investment in hardware. IT support in Cambridge ensures businesses have access to the latest in cloud technology, allowing for efficient data management and collaboration.
  3. Proactive IT systems management: Beyond reactive support, Cambridge IT support services offer proactive management of IT systems. This includes regular monitoring and maintenance to prevent downtime, ensuring that businesses operate smoothly and can focus on their core activities without IT-related interruptions.
  4. Cost savings and efficiency: Working with a Cambridge IT support provider can lead to significant cost savings. By outsourcing IT needs, businesses can reduce the expenses associated with maintaining an in-house IT team, including recruitment, training, and salaries. This model provides access to a team of experts at a fraction of the cost, allowing for more efficient budget allocation towards core business initiatives.
  5. Customised support and strategy: Cambridge IT support services tailor their offerings to meet the specific requirements of each business. From setting up a dedicated service desk to providing strategic advice on IT infrastructure, these services ensure that IT strategies are aligned with business goals, driving growth and innovation.

The synergy between Cambridge's tradition of excellence and the strategic advantage offered by local IT support services creates an environment where businesses can thrive.

Leveraging these services not only provides immediate benefits in terms of security, efficiency, and cost savings but also positions businesses for sustainable growth and success in the competitive Cambridge ecosystem.

A business owner smiling while using an iPad tablet device

Looking for a major upgrade to your IT services?

Enjoy IT support that's always on standby, offering a personal touch that understands your business.

Get the peace of mind that comes with advanced cyber security, keeping your team and operations safe.

Benefit from a dependable and forward-thinking IT environment that drives your business forward.

How to select the perfect IT support team in Cambridge for your business's requirements

Cambridge University's economic impact is profound, contributing nearly £30 billion to the UK economy and supporting over 86,000 jobs nationwide.

This thriving economic ecosystem demands robust IT support to ensure businesses can leverage technological advancements and maintain competitive advantage.

When selecting the ideal IT support team in Cambridge for your business, consider the following actionable points to guide your evaluation:

  1. Experience and expertise in your sector: Look for a team with a proven track record in your industry. Their understanding of your specific challenges and regulatory environment can make a significant difference in the quality of support provided.
  2. Range of services: Ensure the IT support provider offers a comprehensive selection of services that align with your current and future needs. From cloud services to cybersecurity and compliance, a provider that covers all bases can grow with your business.
  3. Response times and support availability: Ask about their service level agreements (SLAs), specifically their response times. Does your business need 24/7 IT support? If so, check if they offer out-of-hours helpdesk support to tackle any issues that arise outside standard working hours.
  4. Client testimonials and case studies: Request testimonials or case studies from current clients, especially those in similar industries or of similar size to your business. This insight can provide a clearer picture of how the IT support team operates and delivers on its promises.
  5. Compliance and security standards: With the increasing importance of data protection, ensure the IT support provider is well-versed in compliance regulations relevant to your industry. Ask about their commitment to security standards like Cyber Essentials or ISO 27001.
  6. A proactive approach to IT management: Determine whether the provider takes a proactive or reactive approach. A team that actively monitors your systems and anticipates issues before they arise can save you time and money in the long run.
  7. Flexibility and scalability: Your IT requirements will evolve as your business grows. Select a provider that offers flexible and scalable services, allowing you to adjust your level of support and technologies used as your business develops.
  8. Cost structure: Understand their fee structure and what is included in their service package. Look for transparency to avoid unexpected costs, and consider whether their pricing model offers cost savings compared to having an in-house IT team.
  9. Cultural fit: The IT support team will become an extension of your business, so they must fit well with your company culture. Their approach to customer service, communication, and problem-solving should align with your values and ways of working.
  10. Local presence: While much of IT support can be managed remotely, having a local IT support team with a presence in Cambridge can be invaluable for emergency site visits or dedicated on-site support when needed.

By thoroughly evaluating potential IT support providers against these criteria, you can ensure you select a team that not only meets your immediate needs but can also support your business's growth and evolving requirements.

How much does IT support cost in Cambridge?

Understanding the cost of IT support in Cambridge requires considering various factors that influence pricing.

These can range from the size of your business and the extent of services required to the level of support and response times you expect. Here's how to break down the costs and what to consider when asking for a quote:

Size of your business

  • Startups and small businesses: Smaller businesses may have more limited IT requirements but still need essential support services. Pricing for startups and small businesses is often more cost-effective, focusing on remote support, cloud services, and basic cybersecurity to cover fundamental needs.
  • SMEs: Medium-sized enterprises may require a more comprehensive suite of IT support services, including dedicated onsite support, advanced cybersecurity measures like penetration testing, and custom IT infrastructure management. The costs for SME-focused IT support reflect the broader scope of services and the need for scalable solutions that can grow with the business.
  • Large enterprises: Large businesses or those with complex IT needs might require a bespoke package that includes all available IT support services, from 24/7 monitoring to complete IT project management and IT compliance services. The pricing is typically higher, reflecting the extensive resources and dedicated teams provided.

Type of IT support services required

  • Managed IT services: Includes ongoing management of IT infrastructure, cybersecurity, cloud services, and end-user support. Costs depend on the complexity of the IT environment and the level of management required.
  • Out-of-hours support: Businesses needing out-of-hours IT support will incur additional costs for 24/7 availability. This is critical for companies that operate outside standard business hours or require immediate responses to IT issues at any time.
  • Onsite vs remote support: While remote support is generally more cost-effective, certain issues may require onsite visits. The frequency and nature of these visits can influence the overall cost of IT support.
  • Project-based support: Specific IT projects, such as system upgrades or migrations to cloud services, are usually priced separately from ongoing support services. These costs vary based on the project's scope and complexity.

Asking for a quote

When requesting a quote for IT support in Cambridge, be clear about your business's requirements and the level of support you expect.

Consider the following:

  • Provide details about your current IT infrastructure, including any specific technologies or software you use.
  • Discuss your expectations for response times and any preference for remote or onsite IT support.
  • Outline any specific IT challenges your business faces or particular areas where you need more robust support, such as cybersecurity or data compliance.
  • Ask about the flexibility and scalability of services, ensuring the provider can adjust support levels as your business grows or needs change.
Remember, the cheapest option may not always provide the best value for your business.

Consider the provider's experience, the range of services offered, and their ability to meet your business's specific needs when evaluating quotes.

Opting for a provider that offers a balanced combination of cost-effectiveness, reliability, and expertise will ensure your IT infrastructure supports your business objectives efficiently and securely.

Related guides and articles

  • IT support in London: Discover how businesses in London navigate their unique IT challenges with our deep dive into the city's IT support landscape.
  • IT support for law firms: Could your law firm be at risk? Uncover the essential IT support strategies for law firms to stay compliant and secure.
  • IT support in Oxford: Learn about the crucial role IT support plays for businesses and academic institutions in the historic city of Oxford.
  • Top cyber security companies: Protecting your business is more critical than ever. Explore our guide to the top cyber security companies and how they can safeguard your digital assets.


We hope this guide has provided you with a clearer understanding of the importance of IT support in Cambridge and how it can significantly benefit your business. From enhancing data security to ensuring cost-effectiveness, the right IT support is crucial for your success.

Do you find these IT challenges resonate with your business needs? How does IT support impact your operations and growth?

We're keen to learn about your experiences and challenges. If you're looking for dedicated IT support in London and Cambridge that aligns with your business goals, don't hesitate to get in touch with us.